Experienced Customer Service Representative – Global Payments and Digital Strategy Team

Are you ready to embark on a thrilling journey with a world-renowned airline and financial institution? Look no further! arenaflex, a leading player in the aviation and financial services industry, is seeking an experienced Customer Service Representative to join its Payments and Digital Strategy team. As a key member of this dynamic team, you will play a vital role in ensuring seamless customer experiences, processing transactions, and driving business growth.

About arenaflex

arenaflex is a global airline and financial institution that has been connecting people and places for over a century. With a rich history of innovation and customer-centricity, we have established ourselves as a leader in the aviation and financial services industry. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a top employer, and we are proud to be a part of the global community.

Job Responsibilities

As an Experienced Customer Service Representative, you will be responsible for:

• Processing transactions, including check processing, direct deposits, and budget transfers, in a fast-paced and dynamic environment
• Coordinating with vendors, the Federal Reserve Bank, and other institutions to ensure smooth transaction processing
• Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Working member cases and sports assigned, following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, studying, and making important GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and correct processing of international and domestic budget transfer requests
• Researching and affirming incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member back exams on draft changes, processing member exams, affirming members for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications

To be successful in this role, you will need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet time limits

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through either work experience with the software or education and hands-on use of the software

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to maintain accuracy and attention to detail
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to adapt to changing priorities and deadlines
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of its employees. As a member of our team, you will have access to:

• Ongoing training and development opportunities
• Career advancement opportunities within the company
• Mentorship and coaching from experienced professionals
• Opportunities to work on high-profile projects and initiatives
• Access to industry-leading tools and technologies

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team members enjoy:

• A collaborative and supportive work environment
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development
• Access to industry-leading benefits and perks
• A commitment to work-life balance and employee well-being

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $22-35/Hour
• Benefits: Health, dental, prescription, and vision benefits, as well as access to digital health services and flexible spending accounts
• Perks: Travel perks, including access to exclusive discounts and rewards, as well as opportunities to explore new destinations
• Retirement plan: 401(k) program with company match
• Paid time off: Vacation, sick leave, and holidays
• Employee assistance program: Access to confidential counseling and support services

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or cancel the job posting at any time. Apply for this job