Lead Digital Customer Growth Strategist – Business Online Sales Acceleration

Join arenaflex, a global leader in communications and technology, and reimagine the future of connectivity and innovation. Our Consumer Technology Experience team is dedicated to delivering cutting-edge technology solutions that power differentiated, simplified customer experiences. As a bold and fearless risk-taker, you'll have the opportunity to redefine connectivity and transform how the world shares stories and experiences that matter.

About arenaflex

arenaflex is a pioneer in the industry, with a rich history of innovation and connection-making that spans nearly 150 years. From the invention of the telephone to the widespread availability of 5G and Fiber, we've been at the forefront of technological advancements. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day.

Job Summary

We're seeking an experienced and visionary Lead Digital Customer Growth Strategist to drive digital customer growth across arenaflex's business digital ecosystem. As a key member of our Consumer Technology Experience team, you'll be responsible for developing and executing strategies that maximize total digital sales volume, drive customer experience, and improve operational efficiency. If you're a creative problem-solver with a passion for innovation and customer-centricity, we want to hear from you.

Key Roles and Responsibilities

* Digital Strategy and eCommerce Coordination: Collaborate with digital and cross-functional partners to develop and execute strategies for digital interactions that require human assistance. Align traffic and lead routing to maximize total digital sales volume, drive customer experience, and improve operational efficiency across the landscape.

• Human Assist Strategy: Understand, analyze, and drive change related to customer engagements on business.arenaflex.com, supporting buy flows, and partner properties to better support self-service, chat, call centers, digital acquisition, and affiliate partners. Ensure seamless integration across desktop, mobile web, and app platforms.
• Demand and Traffic Strategy: Lead and optimize digital demand and traffic routing in close partnership with marketing teams, prioritizing converged customer growth. Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation.
• Customer Journey and Experience Management: Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer arenaflex products and features at the right times. Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities.
• Technology and Innovation: Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning. Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward. Focus on key trends and growth drivers such as personalization and scalable AI use cases.
• Data Analytics and Optimization: Utilize advanced analytics to gather insights on customer behavior and performance metrics. Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies. Implement data-driven decision-making processes to enhance customer journeys, improve site performance, and drive digital sales growth across arenaflex's ecosystem.

Job Contribution

As a seasoned professional, you'll be recognized as an expert in your field, creatively resolving complex issues with broad and in-depth knowledge. You'll lead significant projects with strategic autonomy, influencing executive decisions, and mentor less experienced staff. Your long-term plans will impact the organization, and you'll frequently collaborate with senior leadership.

Location and Work Environment

This position requires office presence of a minimum of 5 days per week and is located in Dallas, TX or Bothell, WA. Our offices offer a collaborative and innovative work environment, with opportunities to connect and network with industry leaders.

Education and Experience

We're seeking a candidate with a Bachelor's degree (BS/BA) and 5+ years of related experience. Certification is required in some areas.

Compensation and Benefits

Our Lead Digital Customer Growth Strategist will earn between $143,800 - $215,800 USD Annual, with individual starting salary within this range depending on geography, experience, expertise, and education/training. arenaflex offers a comprehensive benefits package, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex phone

Why Join arenaflex?

As a global leader in communications and technology, arenaflex offers a unique opportunity to lead transformation and make a difference in the lives of millions. You'll be empowered to go above and beyond, making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. With arenaflex, you'll be part of something greater, do incredible things, and be rewarded with a chance to change the world.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates in a manner consistent with the requirements of federal, State, and local laws.

Ready to Close the Deal?

Apply today to join our team of innovators and leaders at arenaflex! Apply for this job