Experienced Customer Service Representative – Remote in Golden, CO

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a chance to make a meaningful impact on the communities we serve.

About arenaflex

arenaflex is a global organization that is committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to advance health equity on a global scale, and we are dedicated to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Summary

We are seeking an experienced Customer Service Representative to join our team in Golden, CO. As a Customer Service Representative, you will be responsible for answering incoming phone calls from customers, identifying their needs, and providing assistance and support. You will also communicate directly with clinical staff for patient needs, schedule appointments, and perform other tasks as needed. This is a full-time position that requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities

* Answer an average of 60-80 incoming phone calls per day from customers and identify the type of assistance they need

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate directly with clinical staff for patient needs, including medication refills, referral requests, and chart troubleshooting
• Schedule appointments for patients and enter and update demographics
• Perform other tasks as needed, such as responding to emails and resolving customer complaints

Requirements

* High school diploma or equivalent experience

• Must be 18 years old or older
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Typing speed of 40 wpm
• 1+ years of experience in a customer service environment, using phones and computers as the primary job tools
• Ability to work Monday-Friday, 8:00am-5:00pm Mountain Time, with occasional overtime as needed

Preferred Qualifications

* 1+ years of prior healthcare experience

• Knowledge of medical terminology
• Experience with telecommuting and working in a remote environment

Telecommuting Requirements

* Reside within Golden, CO

• Ability to keep all company-sensitive documents secure
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Hourly range: $16.00 to $28.85 per hour based on full-time employment

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• Opportunity for career growth and development

Work Environment and Culture

* arenaflex is a diverse and inclusive organization that values its employees and provides a supportive and collaborative work environment

• Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a chance to make a meaningful impact on the communities we serve
• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job