Experienced Customer Service Agent – Airport Operations and Logistics

At arenaflex, we're dedicated to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a key member of our airport operations team, you'll play a vital role in making this happen. We're seeking an experienced and customer-focused Customer Service Agent to join our team in Seattle, Washington.

About arenaflex

arenaflex is a leading provider of air transportation services, committed to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. Our team is passionate about making a difference in the lives of our customers and employees alike. We're proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Collaborating with colleagues to ensure seamless airport operations and exceptional customer experiences.

Work Environment and Culture

As a Customer Service Agent, you'll work in a fast-paced and dynamic environment, with a focus on safety, efficiency, and customer satisfaction. Our airport operations team is committed to delivering exceptional results, while maintaining a safe and inclusive work environment. You'll have the opportunity to work with a diverse team of professionals, with a shared commitment to excellence and customer satisfaction.

Benefits and Perks

At arenaflex, we're committed to supporting the growth and well-being of our employees. Our comprehensive benefits package includes:

• Competitive salary and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off, including a minimum of 2 weeks per year for employees with 0-4 years of service
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in airport operations or customer service
• Knowledge of airport procedures and regulations
• Ability to work in a fast-paced and dynamic environment
• Strong communication and teamwork skills
• Ability to adapt to changing situations and priorities

How to Apply

If you're passionate about delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job