Experienced Customer Service Representative (FT) Remote - KY

At arenaflex, we're revolutionizing afterschool education by bridging the gap between high schoolers and successful college students. As a Customer Service Representative, you'll be the face of our company, providing exceptional support to our clients, staff, and students. If you're a self-starter with a passion for education and a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a college prep institution that prepares middle and high school students for standardized tests such as the ACT and SAT, as well as offering college counseling when they're ready to apply to universities. We're committed to making the college prep process enjoyable and usable, helping our students develop the skills and confidence they need to succeed in higher education. Our culture is friendly, ambitious, and dedicated to creating an enabling environment for students to learn and grow.

Job Description

As a Customer Service Representative, you'll play a critical role in ensuring the success of our clients, staff, and students. Your responsibilities will include:

• Acting as the focal point of information between staff, students, and parents, providing exceptional support and guidance as needed
• Handling all incoming calls, new and existing clients, and taking messages in a timely and professional manner
• Developing and maintaining strong relationships with existing clients, identifying opportunities to upsell and cross-sell our services
• Reporting all staff, client, vendor, and subcontractor issues to Directors, ensuring that concerns are addressed promptly and effectively
• Developing, implementing, following, and perfecting office systems and procedures to ensure efficiency and productivity
• Reading and responding to all work-related emails, providing timely and accurate information to clients and staff
• Answering all phone calls and directing callers to the appropriate contact, ensuring that clients receive the support they need
• Maintaining and managing company calendars, appointments, and client schedules, ensuring that deadlines are met and commitments are kept
• Scheduling appointments for Directors and organizing and composing office correspondence, documents, and reports as needed
• Supporting sales and production efforts, providing data and insights to inform business decisions
• Posting company-related content on social media platforms, helping to build our brand and engage with our community
• Sending communication, such as thank you notes and referral gifts, to clients and partners
• Reviewing upcoming daily and weekly schedules with Directors, ensuring that everyone is aware of upcoming events and deadlines
• Participating in staff meetings as needed, providing input and feedback to help drive business growth and improvement
• Ensuring that the company's public image is consistent and in keeping with our branding, providing exceptional customer service and support to clients and staff

Essential Qualifications

* Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines

• Self-starter with a positive attitude, able to work well with minimal supervision and take initiative to drive results
• Coachable and willing to learn, with a strong desire to grow and develop in the role
• Ability to work well under pressure, multitasking in a professional setting and managing competing priorities
• Excellent written and spoken communication skills, with the ability to build strong relationships with clients and staff
• Proficient in using IOS, Windows, MS Office Suite, and G-Suites, with experience working in an educational institution a plus
• Excellent business etiquette and follow-up procedures, with a strong attention to detail and ability to prioritize tasks
• Tact and discretion when dealing with confidential information, with a calm and professional manner
• Ability to work in a fast-paced environment methodically, with a strong focus on delivering exceptional customer service and support

Preferred Qualifications

* Experience working in an educational institution, with a strong understanding of the college prep process and the needs of students and families

• Bachelor's Degree or higher, with a strong academic record and a passion for education
• Experience working in a customer-facing role, with a strong ability to build relationships and provide exceptional support
• Familiarity with social media platforms and online marketing tools, with a strong ability to create engaging content and build our brand

Equipment Requirements

* Computer with at least Windows 10 or Catalina MacOS

• Video camera
• High-speed internet (above 20mb/s)
• Quiet home working space with a clean background

Benefits

* Paid time off

• Sick days
• Vacation days
• Competitive salary ($17.00 to $20.00/hour depending on education, experience, and skill)

How to Apply

If you're a motivated and enthusiastic individual with a passion for education and customer service, we want to hear from you. Please submit your application, including:

• Cover letter
• Resume
• 3 references

We can't wait to hear from you and learn more about your qualifications and experience. Apply now to join our team at arenaflex and help us revolutionize afterschool education! Apply for this job