Experienced Full Stack Customer Service Representative – Compensation and Injury Review

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.

Job Summary:

We're seeking an experienced and results-driven Customer Service Representative to join our team. As a remote call center representative, you'll be responsible for connecting with individuals who have expressed interest in potentially qualifying for compensation. Your primary goal will be to provide exceptional customer service, resolve issues, and achieve or exceed monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a strong background in call-center environments and sales-focused roles, we encourage you to apply.

Responsibilities:

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Connecting with individuals through an automated dialer and engaging in conversations to determine their eligibility for compensation
• Managing a high volume of connections, resulting in speaking to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation
• Multitasking and utilizing multiple windows to efficiently handle calls, including VICI phone software and Proprietary Customer Relationship Database (CRM)
• Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
• Participating in training and other learning opportunities to expand your knowledge of the position and industry
• Adhering to all company policies and procedures
• Assisting with other projects as needed
• Troubleshooting basic IT problems and utilizing problem-solving skills to resolve issues

Requirements:

To be successful in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills
• A competitive spirit, as we work as a team but pay for performance
• The ability to work 40+ hours a week
• Residency in the State of Florida or New Jersey
• A quiet, distraction-free workspace
• A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• A reliable noise-cancellation headset that is wired via USB (average price is $20-$30)
• A strong background in call-center environments and sales-focused roles
• 2+ years of phone sales/customer service experience

This is not for you if:

* You're unable to troubleshoot basic technical issues

• You're unable to work 40+ hours per week, each week
• You can't imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you're connected with a viable caller
• You're unable to use problem-solving skills
• You're unable to work the full training period (90 days)
• You're unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

Benefits:

As a valued member of our team, you'll enjoy:

• Health Insurance, Vision & Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Hours of Operation:

Our full-time schedule consists of 40 hours a week from the following hours:

• Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
• Friday: 8:30 AM to 4:30 PM Eastern
• Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern

Why join arenaflex?

At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about making a difference in the lives of those affected by negligence, and we're looking for like-minded individuals to join us on this mission. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to apply:

If you're ready to take your customer service skills to the next level and join a dynamic team that's making a difference, click the link below to apply: Apply Job! Apply for this job