Experienced Order Processing and Data Entry Specialist – Customer Service
At arenaflex, we're on a mission to revolutionize the way we approach customer service and order processing. As a key member of our Customer Service team, you'll play a vital role in ensuring seamless interactions with our customers, internal stakeholders, and external partners. If you're passionate about delivering exceptional service, possess excellent communication skills, and have a knack for data entry and order processing, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to reach their full potential. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. As a part of our team, you'll be part of a dynamic and supportive environment that fosters creativity, collaboration, and continuous learning.
Job Summary
We're seeking an experienced Order Processing and Data Entry Specialist to join our Customer Service team on a part-time basis. As a key member of our team, you'll be responsible for processing orders, managing customer requests, and maintaining accurate records. If you're a detail-oriented, organized, and customer-focused individual with a passion for data entry and order processing, we encourage you to apply.
Key Responsibilities
As an Order Processing and Data Entry Specialist, you'll be responsible for:
- Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounts for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To be successful in this role, you'll need:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
Benefits
As a valued member of our team, you'll enjoy:
- Competitive hourly rate: $25.00 - $28.00 per hour.
- 401(k) plan with company matching.
- Paid Time Off.
- Sick Time.
- A generous benefits package that pays 100% of medical, dental, and vision.
- Short-Term Disability.
What We Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. As a part-time Order Processing and Data Entry Specialist, you'll have the opportunity to:
- Work with a dynamic and supportive team.
- Develop your skills and expertise in order processing and data entry.
- Contribute to the success of our Customer Service team.
- Enjoy a competitive hourly rate and comprehensive benefits package.
- Pursue opportunities for career growth and advancement.
How to Apply
If you're a motivated and detail-oriented individual with a passion for customer service and data entry, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.pinpointhq.com/jobs/246096](arenaflex.pinpointhq.com/jobs/246096) to submit your application. Apply for this job