Experienced Customer Service Scheduler – Delivering Exceptional Client Experiences at arenaflex

At arenaflex, we're committed to providing top-notch customer service that exceeds our clients' expectations. As an Experienced Customer Service Scheduler, you'll play a vital role in ensuring that our clients receive prompt, professional, and personalized support. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks. As a Customer Service Scheduler at arenaflex, you'll be part of a dynamic team that's passionate about making a difference in the lives of our clients.

Key Responsibilities

As a Customer Service Scheduler at arenaflex, you'll be responsible for providing exceptional customer service, scheduling appointments, and ensuring that our clients receive timely and efficient support. Your key responsibilities will include:

Client Care

+ Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller's needs + Accurately document client's estimate/order number and the reason for calling in the CRM along with all relevant notes + Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner + Review installer reports and reconcile discrepancies daily as needed + Accurately analyze and coordinate product-related solutions to meet customer's project needs by conferring with supervisor to ensure any associated costs are properly charged + Troubleshoot issues and provide solutions related to product and/or processes + Prioritize inquiries based on level of urgency, identifying matters that require an immediate response + Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution + Proactively collaborate with other team members to identify and implement process improvement strategies and tactics + Work well within a team, always seeking to find understanding and work through challenges + Participate in quality assurance processes/programs/initiatives as requested + Demonstrate effective and very professional handling of tough calls/ upset or difficult customers + Review and troubleshoot sales orders + Analyze quotes and measurements provided by Sales and Technicians for accuracy + Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams + Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project + Master product specifications and applications, quoting, order processing, installation process and related field issues

Scheduling

+ Contact clients to efficiently schedule installation appointments + Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate + Follow up and interact with customers and installation teams + Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules

Qualifications

To be successful as a Customer Service Scheduler at arenaflex, you'll need to possess the following qualifications:

• Education: High school diploma
• Experience: 3-5 years of customer support experience or experience as Client Service Representative
• Skills:

+ Strong phone contact handling skills and active listening + Customer Orientation and ability to adapt/respond to different types of characters + Excellent written, verbal, interpersonal and communication skills + Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint) + Ability to multi-task, prioritize, and manage time effectively + Strong work ethic and capacity to handle high work volume in a teamwork environment

What We Offer

As a Customer Service Scheduler at arenaflex, you'll enjoy a range of benefits, including:

• Competitive Salary: A salary that reflects your skills and experience
• Opportunities for Growth: A dynamic and supportive environment that encourages professional growth and development
• Comprehensive Benefits: A range of benefits, including medical, dental, and vision insurance, as well as a 401(k) plan
• Flexible Work Arrangements: A flexible work schedule that allows you to balance your work and personal life
• Professional Development: Opportunities for training and development to help you advance your career

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! To apply for the Experienced Customer Service Scheduler position at arenaflex, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job