Experienced Customer Success Engineer – Data-Driven Observability Solutions

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the world of data-driven observability solutions. We're a remote-first organization that empowers our employees to do their best work, wherever they are, and we're looking for talented individuals who share our vision and values.

About the Opportunity

As a Customer Success Engineer at arenaflex, you'll play a critical role in helping our customers achieve their data goals and realize the value of their investment in our solutions. You'll act as a trusted advisor, driving the entire Customer Success lifecycle from onboarding to expansion, and establishing and maintaining relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers.

What You'll Accomplish

As a Customer Success Engineer, you'll have the opportunity to make a real impact on our customers' success and growth. Your key responsibilities will include:

• Acting as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Becoming the trusted arenaflex expert as customers build out observability pipelines to transform data in their organization
• Establishing and maintaining relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicating effectively to our tech-touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Driving continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the arenaflex sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keeping our customers healthy in their customer journey with arenaflex to realize value with their purchase and continue to grow as a customer
• Continually inspiring, mentoring, and coaching team members as an integral piece of the Customer Experience organization
• This position may require stand-by, on-call, or off-hours duties

What You’ll Bring

To succeed in this role, you'll need to bring a combination of technical expertise, business acumen, and interpersonal skills. Here are the key qualifications we're looking for:

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• A customer-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
• Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
• Experience with Observability, Logs, Metrics, IT Operations, and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Willingness to travel as needed (up to 25%)
• You live in France
• Fluent speaking and writing skills in English

Bonus Points/Preferred Qualifications

While the above qualifications are essential, we're also looking for individuals who bring additional skills and experience to the table. If you have:

• Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
• Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
• Working knowledge of major cloud providers (AWS, Azure, GCP)
• Loves talking to customers and solving problems
• Experience working remotely
• Good jokes, or maybe better, bad jokes

Why Join arenaflex?

At arenaflex, we're committed to creating a culture where diversity, inclusion, and belonging thrive. We believe that our differences are what drive innovation, enable better decisions to support our customers, and inspire change for the better. We're an equal opportunities employer and welcome applications from all qualified candidates.

What We Offer

As a Customer Success Engineer at arenaflex, you'll have the opportunity to work with a talented team of innovators, thinkers, and doers who are passionate about making a difference in the world of data-driven observability solutions. You'll enjoy:

• Competitive salary and benefits package
• Opportunity to work with a remote-first organization that empowers employees to do their best work, wherever they are
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Access to cutting-edge technology and tools
• Flexible working hours and remote work options
• And, of course, good jokes and bad jokes!

How to Apply

If you're passionate about customer success, data-driven observability solutions, and making a difference in the world, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team of innovators, thinkers, and doers! Apply for this job