Experienced Customer Success Manager – Energy Management and Sustainability Solutions

At arenaflex, we're on a mission to revolutionize the way businesses approach energy management and sustainability. As a fast-growing, private equity-backed company, we're committed to reducing global carbon emissions for small to medium-sized enterprises. With a proven track record of delivering complete energy saving solutions, we're looking for a talented Customer Success Manager to join our team.

About arenaflex

arenaflex is a leading energy management outsourcing company that's dedicated to making a positive impact on the environment. We're proud to be ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list. Our team is passionate about sustainability and customer experience, and we're growing quickly to meet the demands of our rapidly expanding customer base.

The Role

As a Customer Success Manager at arenaflex, you'll be responsible for building and maintaining strong relationships with our customers' executive teams. You'll act as the liaison between our customers and our internal teams, ensuring that their needs are understood and addressed. Your primary goal will be to deliver an exceptional customer experience, driving brand-specific success and expansion through excellent communication, service, and onboarding/installation experience.

Key Responsibilities

* Drive brand-specific success for existing customers, ensuring elite service and support throughout the customer journey

• Expand and upsell existing customers by providing exceptional communication, service, and onboarding/installation experience
• Build strong client relationships at the executive level to maintain current business and acquire new customers/locations through referrals
• Communicate with executive-level contacts at our largest customers to ensure their needs are understood and addressed
• Coach and coordinate internal teams to best support your customer base
• Collaborate with internal departments to ensure customer requests are fulfilled, projects are on track, and regular communication is maintained
• Resolve complaints and track all processes/requirements that pertain to the client's needs
• Solve problems for customers by understanding and exceeding their expectations through proactive communication approach methodologies
• Perform regular customer-specific check-ins to aid in increased satisfaction
• Set up and run customer meetings to proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offerings, supply options, and related topics
• Track all interactions with customers using our CRM
• Collect and analyze data concerning consumer behavior to understand changing needs
• Independently prepare and conduct regular reviews with customers, going over program performance, including bi-weekly check-ins and quarterly business reviews
• Travel as needed to meet with customers
• Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours
• Adhere to training, playbook, procedures, and contact hygiene inside tech stack tools provided
• Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth
• Other duties as assigned by Sales Leadership/Management team

Desired Skills and Experience

* Operational experience preferred

• CRM experience required
• Bachelor's Degree or related energy industry experience
• Extensive experience building and managing C-Level relationships with clients in an Executive Sales or Account Management role
• Ability to understand and assist in meeting customers' company sustainability goals
• Detail-oriented, organized, thorough, and productive
• Ability to use multiple tools to fully understand internal and external customer issues and business needs
• Ability to prioritize and support multiple customer projects simultaneously
• Strong problem-solving skills
• Able to work independently
• Strong interpersonal, analytical, oral, written communication, and presentation skills

Incentive Bonus

* Based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments

What We Offer

* Career advancement opportunities in a fast-growing, supportive company environment

• Competitive pay
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change

Equal Employment Opportunity

* arenaflex is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status

• We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability

How to Apply

If you're passionate about sustainability and customer experience, and you're looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this position. Apply for this job