Experienced Customer Support Associate – Digital Transaction Management Platform

At arenaflex, we're revolutionizing the way people interact with each other and the world around them. As a pioneer in the digital transaction management space, we're on a mission to make trust a fundamental aspect of every transaction. Our innovative platform, developed by the same market leaders who brought notarization online with Notarize, offers a secure and reliable way to verify identities and protect businesses and their customers. We're now seeking an experienced Customer Support Associate to join our team. As a key member of our customer-facing team, you'll play a vital role in helping our customers execute some of the most important transactions of their lives. If you're a technologically savvy individual with a proactive, helpful, and can-do attitude, we'd love to hear from you!

What You'll Do as a Customer Support Associate at arenaflex:

As a Customer Support Associate at arenaflex, you'll be responsible for providing exceptional support to our customers through various channels, including chat, email, and phone. Your primary goal will be to resolve product or service questions and technical issues in a timely and professional manner. You'll also be expected to:

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, and selecting and explaining the best solution
• Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods and tools
• Provide product feedback and suggestions to help us improve our services
• Take on additional responsibilities and grow your career
• Perform other operational and administrative duties as needed based on business and customer needs

What We're Looking for in a Candidate:

We're looking for someone who is:

• Obsessed with exceeding customer expectations
• Experienced in customer service, preferably in a contact center environment
• An excellent writer and verbal communicator
• Committed and focused, with the follow-through and drive to see problems through to resolution
• Capable of diffusing tension to work through issues at hand
• Able to multitask, prioritize, and manage time effectively
• Flexible and cooperative in your approach to working with others
• Patient in helping others resolve technical issues
• Comfortable with and enthusiastic about technology

Position Logistics:

* We support our customers Monday through Friday 8am-10pm EST and Saturday through Sunday 8am-7pm EST

• Your schedule will vary based on our hours of operation

Benefits:

* Medical, dental, and vision benefits

• Life insurance, long and short-term disability coverage
• 401k Plan with a 4% match, beginning on your hire date
• Unlimited Sick and Vacation time
• 14 paid company holidays
• 2 company Chillax weeks (Summer & Winter)
• 12 weeks of paid parental leave
• 4 week sabbatical after 5 years of continuous full-time employment
• Health Reimbursement Arrangements for fertility and gender affirmation
• Lunch on arenaflex through Grubhub credit
• Monthly work-from-home stipend
• Professional development credit
• Monthly reimbursement for Wellness
• And more!

arenaflex Pillars:

At arenaflex, we're guided by four core pillars that shape our culture and approach to business:

Pave the Way:

When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking, aiming to set new standards and shape the future in a repeatable, scalable way.

Own It:

We take responsibility for supporting life's most important transactions. When a problem arises, we relentlessly pursue the solution with a 'Yes before no' attitude. Every problem and every transaction is treated like it's our own.

Act with Integrity:

We're in the business of building trust, and it's at the core of everything we do. We're honest and transparent with our customers, each other, and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right.

Play to Win:

We believe excellence is about always striving to be better. When we get it wrong, we iterate, learn, and grow. We know we can only go so far alone, so we're better together and collectively, we win!

Compensation:

The expected cash compensation range for this position is $22 - $23 an hour. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience, and location. The total compensation package for this role also includes benefits such as medical, dental, vision, life insurance, disability coverage, flexible paid time off, Carrot Fertility, participation in a 401(k) with company match, and more!

How to Apply:

This position will be posted and accepting applications through March 28, 2025. To apply, please visit our website and submit your application. Don't forget to mention the word

WILLINGLY

and tag RMzguNjguMTM0LjE5NA== when applying to show you've read the job post completely.

About arenaflex:

arenaflex is committed to building an inclusive environment for people of all backgrounds. Everyone is encouraged to apply, and we're an equal opportunity employer. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you! Apply for this job