Experienced Mortgage Customer Service Advisor – Loan Servicing and Loss Mitigation Specialist

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team at arenaflex as a Mortgage Customer Service Advisor – Loan Servicing and Loss Mitigation Specialist. At arenaflex, we pride ourselves on being a learning organization that offers exciting opportunities for employees to grow and follow their passions. As a top-ranked employer in Oklahoma, we've been recognized for our commitment to providing an exceptional work environment, competitive benefits, and opportunities for career advancement. Our team of friendly, talented, and inspiring individuals is dedicated to delivering outstanding service to our customers, and we're looking for like-minded professionals to join our ranks.

About the Role

As a Mortgage Customer Service Advisor – Loan Servicing and Loss Mitigation Specialist, you will serve as a single point of contact for current and delinquent borrowers, providing guidance and support throughout the loan servicing process. You will work closely with inter-department teams and other business lines to resolve complex borrower requests, analyze situations, and make informed decisions that meet regulatory requirements. Your exceptional communication skills, empathy, and problem-solving abilities will enable you to build strong relationships with customers, understand their needs, and provide tailored solutions that meet their unique circumstances.

Key Responsibilities

* Provide high-level customer service to borrowers, responding to their inquiries, and resolving issues in a timely and professional manner

• Collaborate with internal teams to ensure seamless communication and efficient resolution of borrower requests
• Review borrower information, assess situations, and make informed decisions that meet regulatory requirements
• Foster a positive team environment, promoting a culture of excellence, and encouraging open communication
• Develop and maintain strong relationships with customers, understanding their needs, and providing tailored solutions
• Escalate special situations or problems, as necessary, to ensure timely resolution
• Consistently meet quality control, adherence, and data integrity standards, utilizing required systems
• Provide accurate information to borrowers regarding loss mitigation options, collection of sensitive documentation, and applicable deadlines
• Assist borrowers with making payments, negotiating payment arrangements, and setting up payment plans
• Other duties as assigned by supervisors to meet the ongoing needs of the organization

Essential Qualifications

* College graduate preferred or equivalent experience in a related field

• 1-2 years of experience in banking, consumer lending operations, or customer service
• Strong knowledge of consumer banking, mortgage loans, credit bureaus, real estate, and income calculations
• Excellent computer skills, with strong knowledge of email and Microsoft Office
• Exceptional verbal and written communication skills
• Strong organizational and time management skills
• Ability to work under pressure, meet deadlines, and manage multiple responsibilities
• Ability to promote the arenaflex image and maintain a professional attitude
• Ability to work independently and without direct supervision

Preferred Qualifications

* Experience in default servicing, collections, loss mitigation, and regulatory compliance

• Knowledge of FDCPA, UDAAP, FFIEC regulatory guidance
• Strong analytical and problem-solving skills
• Ability to work in a contact center environment, wearing a headset

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional growth
• Recognition and rewards for outstanding performance
• Collaborative and dynamic work environment

How to Apply

If you're a motivated, customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through our online application portal. We look forward to meeting you and exploring how you can contribute to our team's success. Apply Job!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be a family-friendly organization with strong ties to the communities we serve. Apply for this job