Experienced Customer Care Representative – Insurance Industry Expertise

At arenaflex, we pride ourselves on being an inclusive and supportive environment where our employees can thrive and grow. As a mutual company, we believe in fostering lasting relationships with our customers and employees, and we're committed to creating a workplace that works for all. We're seeking an experienced Customer Care Representative to join our team in Westborough, MA, and be a part of our mission to provide exceptional customer experiences.

About arenaflex

arenaflex is America's oldest mutual insurer of automobiles, offering a range of insurance products, including home, marine, and umbrella insurance. Our subsidiary, arenaflex Life Insurance Company, provides life insurance and retirement solutions. We're dedicated to creating peace of mind and building enduring relationships with our loyal policyholders, and we're looking for talented individuals to join our team.

Job Overview

As a Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our policyholders. You'll be responsible for handling customer inquiries, resolving issues, and providing solutions to meet their needs. This is a high-energy role that requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Responsibilities

* Conduct professional telephone conversations to service customer accounts in a high call volume environment

• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting to achieve common goals
• Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex products and services

Qualifications

* High school diploma or equivalent education required

• Previous customer service and sales experience, preferably in the insurance industry
• Excellent interpersonal and communication skills, with the ability to build rapport with customers and colleagues
• Computer keyboard and processing skills, with experience using CRM software and other customer service tools
• Previous insurance background is a plus, but not required
• Ability to obtain a state insurance license and meet continuing education requirements to maintain the license (comprehensive training will be provided)

Total Rewards

* Competitive salary range of $45,261 - $53,705, depending on experience and qualifications

• Comprehensive benefits package, including medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid vacation time, holidays, and sick leave
• Generous 401(k) plan with company match and immediate vesting
• Annual Success Sharing Plan, paid to eligible employees if company meets or exceeds combined ratio, growth, and/or service goals
• Opportunities for advancement in a successful and growing company
• Flexible work arrangements, including the possibility of working from home up to two days a week

Work Environment and Culture

* arenaflex is committed to creating a workplace that works for all, with a focus on diversity, equity, and inclusion

• Our office is located in Westborough, MA, with easy access to public transportation and amenities
• We offer a range of employee benefits and programs, including fitness and wellness reimbursement, student loan repayment, and tuition reimbursement
• Our team is passionate about delivering exceptional customer experiences and working together to achieve common goals

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our careers website to submit your application and learn more about our company culture and benefits. Apply Now!

Equal Opportunity Policy

arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who are authorized to work in the United States, without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. Apply for this job