Experienced Customer Service Representative Team Lead – National Remote
Join arenaflex in shaping the future of healthcare and making a meaningful impact on the lives of millions of people worldwide. At arenaflex, we're committed to delivering care, aided by technology, to help people live healthier lives. As a Customer Service Representative Team Lead, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Our team is guided by diversity and inclusion, and we're passionate about creating a culture that values talented peers, comprehensive benefits, and career development opportunities.
About arenaflex
arenaflex is a global organization that's dedicated to advancing health equity on a global scale. We're a community-driven company that's passionate about making a difference in the lives of our customers. Our mission is to help people live healthier lives and make the health system work better for everyone.
Job Summary
We're seeking an experienced Customer Service Representative Team Lead to join our national remote team. As a Team Lead, you'll be responsible for answering incoming calls, providing referrals to providers/agencies in Salt Lake County, and utilizing a computer database to verify Medicaid eligibility. You'll also be expected to complete additional administrative tasks that support our Care Coordination team.
Primary Responsibilities
* Answering inbound calls and providing exceptional customer service
- Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
- Utilizing a computer database to verify Medicaid eligibility
- Offering additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
- Completing additional administrative tasks as assigned that support Care Coordination team
Required Qualifications
* High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of Customer Service experience working with the insurance, medical, behavioral health setting or financial technology
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September) including the flexibility to work occasional overtime given the business need
Preferred Qualifications
* Familiarity working with Financial Health Technology
Telecommuting Requirements
* Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills
* Strong organizational skills
- Ability to understand multiple services and multiple benefit plans for Medicaid
- Ability to multi-task
- All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
Compensation and Benefits
* Hourly range: $19.47 to $38.08 per hour (dependent on location, education, work experience, certifications, etc.)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Incentive and recognition programs
- Equity stock purchase and 401k contribution (subject to eligibility requirements)
- Opportunity for career growth and development
Diversity, Equity, and Inclusion
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
How to Apply
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Application Deadline
This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We reserve the right to close the job posting early due to volume of applicants.
About arenaflex
arenaflex is a global organization that's dedicated to delivering care, aided by technology, to help people live healthier lives. We're a community-driven company that's passionate about creating a culture that values diversity, inclusion, and comprehensive benefits. Join us in shaping the future of healthcare and making a meaningful impact on the lives of millions of people worldwide. Apply for this job