Experienced Customer Service Representative - Remote in Everett, WA

Join arenaflex, a global organization that delivers care, aided by technology to help millions of people live healthier lives. As an Experienced Customer Service Representative, you will play a vital role in directly improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Job Summary

We are seeking an Experienced Customer Service Representative to join our team in Everett, WA. As a Customer Service Representative, you will be responsible for answering incoming phone calls from health care providers, identifying the type of assistance they need, and resolving issues on the first call. You will also be responsible for delivering information and answering questions in a positive manner to facilitate strong relationships with providers and their staff. If you are a skilled communicator, problem solver, and team player, we encourage you to apply for this exciting opportunity.

Key Responsibilities

- Answer incoming phone calls from health care providers and identify the type of assistance they need - Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller - Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff - Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends - Work collaboratively with the team to achieve common goals and objectives

Work Environment and Culture

As an Experienced Customer Service Representative at arenaflex, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer service. You will have the opportunity to work in a fast-paced environment that is guided by our core values of diversity, inclusion, and equity. Our team is committed to making a positive impact on the communities we serve, and we are looking for like-minded individuals who share our vision.

Telecommuting Requirements

- Reside within commutable distance in 7600 Evergreen Wy, Everett, WA - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service - All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy

Compensation and Benefits

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Career Growth Opportunities and Learning Benefits

As an Experienced Customer Service Representative at arenaflex, you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. We offer comprehensive training programs, mentorship opportunities, and career development resources to help you achieve your goals. Our team is committed to helping you grow and succeed in your role and beyond.

Essential and Preferred Qualifications

- High school diploma, GED or equivalent work experience - 18 years or older - Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications - Ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner - Skilled in problem solving to quickly assess current state and formulate recommendations - Ability to work Monday – Friday, 8:00 am – 5:00 pm - 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools - Health Care experience

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job