Experienced Life Customer Service Assistant – In Office Claims Team

At arenaflex, we're dedicated to making a positive impact in the lives of our customers and the communities we serve. As a Life Customer Service Assistant on our In Office Claims Team, you'll play a vital role in delivering exceptional customer experiences and helping our customers achieve their goals. If you're a detail-oriented, customer-focused individual with a passion for delivering outstanding service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of insurance and financial services, committed to helping our customers achieve their goals and protect their well-being. We're proud of our reputation as a trusted and caring organization, and we're looking for talented individuals like you to join our team. As a Life Customer Service Assistant, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and making a positive impact in the lives of our customers.

Responsibilities

As a Life Customer Service Assistant on our In Office Claims Team, you'll be responsible for:

• Providing exceptional customer service to existing policyholders, including data input, completing policy change requests, processing disbursements and premium payments, and assembling policies.
• Working directly with State Farm Agents and addressing customer service inquiries by researching account histories and providing solution options.
• Demonstrating strong customer-focus and being able to multi-task with several systems at one time.
• Following process guidelines and making decisions to approve or deny outgoing payments with high attention to detail.
• Directly working with business partners in completing work assignments.
• Data input, completing policy change requests, processing disbursements and premium payments, and assembling policies.

Qualifications

To succeed as a Life Customer Service Assistant on our In Office Claims Team, you'll need to demonstrate the following skills:

• Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions.
• Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.).
• Communicates clearly and professionally through remarkable customer service skills.
• Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment.
• Thrives on accountability to your team, your work, and your schedule!

Preferred Skills

* Attention to detail

• High learning agility
• Ability to pivot to multiple work types

Preferred Technical Skills

* Experience working with the Life Workload Management system

• Life Policy View
• Life UNIX system
• OneNote
• Excel

Our Benefits

At arenaflex, we believe that our employees are our greatest asset, and we're committed to providing a comprehensive benefits package that supports your well-being and career growth. Some of the benefits you can expect include:

• Competitive starting salary range: $42,818.75 - $45,841.25
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 6% of base salary
• Comprehensive health and wellbeing programs, including medical, dental, and vision coverage
• Robust health and wellbeing programs, including a high deductible plan, telemedicine, 24/7 mental health professionals, and more!
• Educational benefits, including industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring
• Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more.
• Generous time off policies, including up to 20 days annually, parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
• Opportunities to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund
• Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Life Customer Service Assistant, you'll have opportunities to:

• Develop your skills and knowledge through industry leading training programs and mentoring
• Take on new challenges and responsibilities as you grow and develop in your role
• Collaborate with cross-functional teams to drive business results and deliver exceptional customer experiences
• Pursue career advancement opportunities within arenaflex, including promotions and lateral moves

Work Environment and Company Culture

At arenaflex, we're proud of our inclusive and supportive work environment, where you'll have the opportunity to:

• Work with a talented and diverse team of professionals who share your passion for delivering exceptional customer experiences
• Collaborate with colleagues from across the organization to drive business results and deliver exceptional customer experiences
• Participate in employee resource groups and mentoring programs to support your career growth and development
• Enjoy a comprehensive benefits package that supports your well-being and career growth

How to Apply

If you're a detail-oriented, customer-focused individual with a passion for delivering outstanding service, we want to hear from you! To apply for the Life Customer Service Assistant position, please visit our arenaflex Careers page and submit your application. We can't wait to hear from you! Apply for this job