Experienced Customer Service Representative – Community Banking

At arenaflex, we're dedicated to providing exceptional customer experiences and fostering a supportive work environment that empowers our employees to grow and thrive. As a Customer Service Representative, you'll play a vital role in delivering top-notch service to our customers, promoting arenaflex's products and services, and contributing to the success of our community bank.

About arenaflex

arenaflex is a community bank with a rich history dating back to 1998 in Medford, Oregon. We've built a reputation for providing superior, responsive, and flexible service with a friendly approach. Our commitment to conservative banking fundamentals and doing right by our customers, employees, and community has earned us a respected position as one of the top community banks in Oregon.

Our Culture

We're passionate about creating a better experience for our customers and a better career experience for our employees. We recognize that our employees are the messengers of our vision and values, and we're committed to supporting their growth and development. Our culture is built on core values, core competencies, and service standards that guide our actions and decisions.

Job Summary

As a Customer Service Representative, you'll be responsible for providing exceptional customer service and support to new and existing customers. You'll contribute to the efficient and effective operations of the Branch, uphold arenaflex's core values and service standards, and promote all bank products by cross-selling financial services to customers.

Key Responsibilities

* Promptly greet customers in person or by telephone in a friendly and professional manner.

• Process all monetary transactions for customers, including deposits, withdrawals, loan payments, check cashing, and miscellaneous transactions, within standards for accuracy of no more than 6 occurrences per month.
• Maintain proper security of cash drawer, assigned keys, and all negotiable items, and ensure work areas are clean at the end of the business day.
• Sell cashier's checks, money orders, traveler's checks, government bonds, and redeem government bonds; accept loan payments; wire transfer requests; and process mail.
• Adhere to Tel-4 limits and bank policy and procedures to assure accurate cash handling and minimize time and effort to locate outages.
• Maintain a balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
• Exercise independent judgment while working with established check cashing guidelines.
• Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
• Understand and adhere to the compliance of all federal and state laws and regulations and bank policies, procedures, and standards in your area of responsibility.
• Accurately complete CTR and monetary instrument reporting when necessary and in a timely manner.
• Use active listening skills to determine customer needs and sell and cross-sell bank services in the branch and local community.
• Consistently make productive use of time to complete all primary daily duties as assigned; ask for additional assignments to assist others.
• Develop a rapport with customers while completing their transactions or assisting their needs.
• Actively participate in making customer referrals to new accounts and loans.
• Consistently arrive to work and return from breaks at scheduled time.
• Attend meetings as requested.
• Perform special projects or other duties as assigned.

Essential Qualifications

* Familiarity with Deposit Products and Bank services.

• Satisfactory communication (written and oral) and organizational skills.
• Satisfactory interpersonal skills and ability to develop rapport with people.
• Ability to work within and foster a team environment.
• Ability to look and project a professional image.

Preferred Qualifications

* Computer knowledge and familiarity with Microsoft Word, Excel, Outlook, and experience using ten-key by touch.

• Successful completion of a high school diploma or GED.
• Minimum of 1 year experience with cash handling with a good balancing record (previous bank experience preferred).

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.
• Familiarity with banking regulations and compliance requirements.
• Ability to work independently and as part of a team.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals. Our employees have access to:

• Ongoing training and development programs to enhance their skills and knowledge.
• Mentorship opportunities to support their career growth and development.
• Career advancement opportunities to move into leadership roles or specialized positions.
• A supportive and inclusive work environment that fosters collaboration and teamwork.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, inclusion, and employee well-being. Our employees enjoy:

• A collaborative and inclusive work environment that promotes teamwork and open communication.
• Flexible work arrangements to support work-life balance.
• Access to employee benefits, including health, dental, and vision insurance, and a 401(k) plan.
• Opportunities for professional development and career advancement.
• A fun and engaging work environment with regular team-building activities and social events.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary commensurate with experience.
• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Life insurance.
• Paid time off and holidays.
• Flexible work arrangements.
• Access to employee benefits and perks.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. We're committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you're an individual with a disability and require reasonable accommodation to complete all or part of the application process, please contact our HR department at 541-494-4358 or email [email protected]. Apply for this job