Experienced Customer Experience Banker – Brookgate Branch Brook Park, OH

Welcome to arenaflex, where we're revolutionizing the way people interact with banking. As a Customer Experience Banker at our Brookgate Branch in Brook Park, OH, you'll be at the forefront of delivering exceptional customer service and building lasting relationships with our clients. If you're passionate about helping others achieve their financial goals and thrive in a dynamic, inclusive team environment, we invite you to join our team of dedicated professionals.

About arenaflex

At arenaflex, we're committed to making a positive impact on our customers' lives. We believe that by looking out for people, we can create a better world. Our values of Can-Do Attitude, Service Heart, and Forward Thinking guide everything we do, from reinventing banking with innovative solutions to building a culture that fosters lifelong connections. We're proud to be an equal opportunity and affirmative action employer, dedicated to providing equal employment opportunities for all, regardless of background, experience, or perspective.

Job Summary

As a Customer Experience Banker, you'll be a Financial Concierge for our walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You'll provide exceptional customer service, process transactions accurately and efficiently, and balance daily while maintaining a strong partnership with our customers.

Key Responsibilities

* Provide excellent customer service and effectively resolve customer issues

• Understand and educate customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
• Educate and refer customers to other areas of the bank to deepen relationships and build a strong partnership
• Adhere to all operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
• Other duties as assigned

Essential Qualifications

* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role

• Bachelor's Degree preferred
• 1 year or more in customer service in banking, financial services, or goal-driven retail sales
• Cash handling skills
• Comfort with technology such as mobile services and online banking services

Preferred Qualifications

* Experience in sales, customer service, relationship management, and banking

• Strong communication and presentation skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in Microsoft Office and other banking software

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficiency in sales and customer service principles
• Knowledge of banking products and services
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Banker, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth
• A dynamic and inclusive team environment that fosters collaboration and innovation

Work Environment and Company Culture

Our Brookgate Branch in Brook Park, OH is a welcoming and inclusive team environment where you'll be empowered to help our customers achieve their financial goals. We're committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an equal opportunity and affirmative action employer.

Compensation, Perks, and Benefits

As a Customer Experience Banker at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're passionate about delivering exceptional customer service and building lasting relationships with our clients, we invite you to apply for this exciting opportunity. Please visit our website at [arenaflex website] to learn more about our company culture and values, and to submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all, regardless of background, experience, or perspective. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace.

Reasonable Accommodations

arenaflex is committed to making our website and application process accessible to all users. If you require a reasonable accommodation to apply for this position or to perform the essential functions of the job, please contact us at [arenaflex email].

EEO/AA Employer

arenaflex is an EEO/AA employer, committed to providing equal employment opportunities for all, regardless of background, experience, or perspective.

Pay Transparency

arenaflex is committed to pay transparency and fair compensation practices. We strive to provide competitive salaries and benefits packages that reflect the value we place on our employees' contributions.

CA Data Privacy

arenaflex is committed to protecting the privacy and security of our employees' and customers' personal data. We comply with all applicable data protection laws and regulations, including the California Consumer Privacy Act (CCPA).

Tobacco-Free Hiring Practice

arenaflex is a tobacco-free employer, committed to promoting a healthy and safe work environment for all employees.

Agency Statement

arenaflex does not accept solicitation from third-party recruiters for any position. We're committed to building a diverse and inclusive team, and we welcome applications from qualified candidates who are passionate about delivering exceptional customer service and building lasting relationships with our clients. Apply for this job