Experienced Customer Service Representative – Insurance

Join arenaflex, a leading Insurance Call Center, and embark on a rewarding career journey as a Customer Service Representative.

About arenaflex

arenaflex is the largest federation of AAA clubs in the nation, with 14,000 employees in 21 states helping 17 million members. Our organization is built on a foundation of diversity, inclusion, and belonging, where we celebrate the unique strengths and backgrounds of our employees. With a rich history dating back to 1902, we have established ourselves as a national brand with a long-standing reputation for delivering legendary, lifetime service to our members.

What We Offer

At arenaflex, we are committed to creating a workplace where all employees feel engaged, valued, and empowered to grow and develop long careers with our organization. We offer a comprehensive benefits package, including:

• Outstanding Benefits: Enjoy a range of benefits that cater to your physical, emotional, and financial well-being.
• Competitive Compensation: Earn a starting pay range of $23.00 – $25.00 per hour, with opportunities for growth and advancement.
• Paid Training & Growth Opportunities: Develop your skills and knowledge through our comprehensive training program, and take advantage of opportunities for career advancement.
• $1,000 Bonus: Receive a $1,000 bonus if you are hired with an active Property & Casualty License*.
• Flexible Work Arrangements: Work from home, Monday to Friday, 10:15am to 7:00pm, with opportunities to work every third Saturday from 8:00am to 5:00pm.

What You Will Do

As a Customer Service Representative at arenaflex, you will be responsible for:

• Providing Exceptional Customer Service: Work directly with customers through inbound phone calls, listening to their concerns, and offering meaningful solutions.
• Proactively Offering Valuable Products and Services: Identify opportunities to upsell and cross-sell our products and services, ensuring that our members receive the best possible value.
• Actively Listening and Engaging: Demonstrate a "can-do" attitude, actively listening to customers and team members, and engaging with them in a positive and professional manner.
• Operating in a Fluid Environment: Be adaptable and flexible, navigating our ever-changing environment with a positive attitude and a willingness to learn and grow.

What You Will Need

To succeed in this role, you will need:

• Prior Customer Service Experience: A minimum of 2 years of experience in customer service, preferably in a call center environment.
• Recent Call Center Experience: Recent experience in a call center environment is highly preferred.
• Excellent Communication Skills: Demonstrate excellent written, verbal, and listening skills, with the ability to communicate effectively with customers and team members.
• Ability to Multi-Task: Prove your ability to multi-task and perform well in a fast-paced environment.
• Proficiency in Computer Navigation: Demonstrate proficiency in using computers, including data entry and complex computer navigation.
• Flexible Attitude: Possess a flexible, "can-do" attitude, with a willingness to learn and grow in a dynamic environment.
• High School Diploma or Equivalent: Hold a high school diploma or equivalent.

Diversity, Inclusion, and Belonging

At arenaflex, we are committed to creating a workplace where all employees feel valued, respected, and empowered to grow and develop. We celebrate the unique strengths and backgrounds of our employees, and we are dedicated to fostering a culture of diversity, inclusion, and belonging.

Career Growth Opportunities

arenaflex offers a range of career growth opportunities, including:

• Professional Development: Participate in our comprehensive training program, and take advantage of opportunities for career advancement.
• Mentorship: Work with experienced mentors who will guide and support you in your career journey.
• Leadership Development: Develop your leadership skills and take on new challenges and responsibilities.

Work Environment and Company Culture

At arenaflex, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of:

• Collaboration: Work with a talented team of professionals who share your passion for delivering exceptional customer service.
• Innovation: Stay ahead of the curve with our cutting-edge technology and innovative approaches to customer service.
• Recognition: Receive recognition and rewards for your hard work and dedication to delivering exceptional customer service.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive compensation package, including:

• Competitive Salary: Earn a starting pay range of $23.00 – $25.00 per hour.
• Benefits: Enjoy a range of benefits, including health coverage, 401(k) saving plan with company match, pension, tuition assistance, PTO for community volunteer programs, wellness program, and employee discounts.
• Incentive Program: Participate in our incentive program, based on your team and individual performance.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application by [insert date] to be considered for this role.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a workplace where all employees feel valued, respected, and empowered to grow and develop. We celebrate the unique strengths and backgrounds of our employees, and we are dedicated to fostering a culture of diversity, inclusion, and belonging. Job Type: Full-time Pay: $23.00 - $25.00 per hour Expected hours: 40 per week Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift

Education:

• High school or equivalent (Required)

Experience:

• Customer Service/Call Center: 2 years (Required)

Work Location: In person Apply for this job