Experienced Customer Service Advisor – Clarksburg Branch

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor in our Clarksburg Branch, you'll play a vital role in fostering a positive work environment that inspires, motivates, challenges, supports, and provides ongoing recognition for exceptional performance. If you're a highly motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to join our team and take your career to the next level.

About arenaflex

arenaflex is a leading financial institution dedicated to providing innovative banking solutions that meet the evolving needs of our customers. With a strong commitment to customer satisfaction, we strive to create a work environment that encourages collaboration, creativity, and growth. Our team of experienced professionals is passionate about delivering exceptional service and building lasting relationships with our clients.

Key Responsibilities

As a Customer Service Advisor, you'll be responsible for:

• Providing exceptional customer service while identifying sales opportunities and performing account transactions
• Recognizing the immediate needs of the Banking Center throughout the day and proactively providing support as needed
• Building relationships with customers and promoting arenaflex's products and services
• Operating as a CSR and/or providing additional support to the banking center's sales and operational objectives

Essential Functions

1. Excellent Customer Service: Provide exceptional customer service while maintaining a professional demeanor at all times. 2. Operational and Security Proficiency: Ensure compliance with all established arenaflex policies, procedures, and security measures. 3. Identify Referral Opportunities: Recognize potential referral opportunities and promote arenaflex's products and services accordingly. 4. Relationship Building: Develop and maintain strong relationships with customers and internal business partners. 5. Cross-selling of arenaflex's Products and Services: Promote arenaflex's products and services to meet customer needs and achieve sales goals. 6. Business Development (inside and outside): Generate new financial relationships through outbound calling, internal business development, and building a loyal customer base. 7. Essential Duties and Responsibilities:

• Personally model the standards of arenaflex's Mission, Vision, and Pledge.
• Assess the financial needs of Banking Center clients and make recommendations to fulfill their needs.
• Process financial service transactions accurately and efficiently.
• Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
• Comply and operate within security and audit procedures.
• Meet and exceed defined sales goals for loans, deposits, partner referrals, and profitability.
• Promote the sales culture within the banking center by demonstrating strong ability to sell and successfully promote arenaflex's products and services.
• Communicate and partner effectively with branch staff and peers to promote a team environment.
• Monitor performance against banking center goals and adjust individual goals as needed.
• Execute consistent, outbound calling activities inside the banking center.
• Educate bank team on uncovering opportunities to help advance financial wellness of customers.
• Set priorities and follow through on implementation of defined sales and service activities.
• Promote company products and services in the community.
• Support proper functioning of all day-to-day operations.
• Actively participate in regular sales and staff meetings.
• Provide service to customers and prospective customers on various banking matters.
• Build successful working relationships with internal business partners.
• Demonstrate sound judgment and decision making.
• Maintain prescribed security controls to protect self and the banking center.
• Keep all sensitive information and customer business confidential.
• Contribute in a team environment to service customer needs.

Other Skills and Requirements

* Banking is a highly regulated industry; acquire and maintain proficiency in arenaflex's policies and procedures.

• Adhere to all laws, rules, and regulations applicable to conduct and work performed.
• Complete assigned compliance training in a timely manner.
• Register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS) to comply with S.A.F.E. Act Requirements.
• Proficient in Microsoft Outlook 365 and computer skills.
• Strong consumer lending skills preferred with solid understanding of consumer lending products.
• Ability to generate new financial relationships through outbound calling, internal business development, and building a loyal customer base.
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form.
• Sound mathematical and analytical skills preferred.
• Excellent organizational skills and ability to multi-task and be flexible.
• Ability to lift and carry up to 25 lbs.
• Must be available to work all hours of operations.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Advisor, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages teamwork and innovation
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a passion for delivering exceptional customer service. Our team is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're proud to offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• A salary range of $45,000 - $60,000 per year, depending on experience
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages teamwork and innovation
• A range of perks and benefits that support our employees' physical, emotional, and financial well-being

How to Apply

If you're a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that values diversity, equity, and inclusion, and we're proud to offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being. Apply for this job