Senior Customer Service Representative – Lakeland, FL

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join arenaflex's dynamic team as a Senior Customer Service Representative in our Lakeland, FL office.

Unlock Your Earning Potential

At arenaflex, we believe in recognizing and rewarding our team members' hard work and dedication. As a Senior Customer Service Representative, you'll have the opportunity to earn a competitive hourly rate of $21.44-$23.82, with an annual salary of $43,200-$47,997. Plus, enjoy additional incentives and benefits that will help you grow your career and secure your financial future.

$1,500 Sign-On Bonus

If you have a Personal Lines license, you'll be eligible for a $1,500 sign-on bonus. Ask your recruiter for more details on how to qualify for this exciting opportunity.

$1,000 Completion Incentive

After successfully completing training and orientation (approximately 6 months), you'll receive a $1,000 completion incentive. This is just one way we show our appreciation for your hard work and commitment to delivering exceptional customer service.

Differential Pay

Enjoy 10% evening differential and 20% weekend differential for applicable shifts. This means you'll earn more for working non-traditional hours, which can be a great way to boost your earnings.

Join a Team That Cares

At arenaflex, we're more than just a company – we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences. As a Senior Customer Service Representative, you'll be the first point of contact for our customers, answering billing questions, making policy changes, and providing recommendations. If you're the kind of person who enjoys solving problems and helping others, you'll thrive in this role.

Qualifications & Skills

To succeed as a Senior Customer Service Representative, you'll need:

• 12+ months of contact center or customer-facing service experience
• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust, and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent

Education/Certifications

While not required, we prefer candidates with:

• An associate's degree or higher
• Active Personal Lines insurance license

Benefits

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental, and Vision Insurance with no waiting period
• Paid Vacation, Sick, and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information.

Accommodations for Individuals with Disabilities

arenaflex reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

Apply Now

Ready to take the next step in your career? Apply now to join arenaflex's dynamic team as a Senior Customer Service Representative in our Lakeland, FL office. Don't miss out on this exciting opportunity to grow your career and secure your financial future. Apply Job! Apply for this job