Senior Customer Service Representative – arenaflex Dallas, TX Office

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join arenaflex's dynamic team as a Senior Customer Service Representative in our Dallas, TX office. As a key member of our contact center, you will play a vital role in providing top-notch service to our valued policyholders, answering their questions, and making policy changes with ease.

Unlock Your Earning Potential

At arenaflex, we believe in recognizing and rewarding our team members for their hard work and dedication. As a Senior Customer Service Representative, you can expect:

• A competitive hourly rate of $23.23-$25.81 per hour, with an annual salary of $46,800-$52,000, commensurate with your experience
• A $1,500 sign-on bonus for those with a Personal Lines license (ask your recruiter for more details!)
• A $1,000 completion incentive after successfully completing training and orientation (around 6 months)
• 10% evening differential for applicable shifts
• 20% weekend differential for applicable shifts

Grow Your Career with arenaflex

At arenaflex, we're committed to helping our team members grow and develop their skills. As a Senior Customer Service Representative, you'll have the opportunity to:

• Work in a dynamic and fast-paced environment, where no two days are ever the same
• Develop your problem-solving skills and learn new techniques to resolve complex customer issues
• Collaborate with a talented team of customer service professionals who share your passion for delivering exceptional service
• Enjoy a comprehensive benefits package, including Premier Medical, Dental, and Vision Insurance, Paid Vacation, Sick, and Parental Leave, 401(k) Plan, Tuition Assistance, and Paid Training and Licensures

Qualifications & Skills

To succeed as a Senior Customer Service Representative at arenaflex, you'll need:

• 12+ months of contact center or customer-facing service experience
• A proven track record of providing outstanding customer service, showcasing expertise, active listening, and fostering trust and growing customer satisfaction
• The ability to work and grow in a fast-paced, high-volume call center environment
• A willingness to learn new skills and adapt to changes quickly
• Openness to feedback to support your performance and development
• Solid computer and multi-tasking skills
• A minimum of a high school diploma or equivalent

Education/Certifications

While not required, we prefer candidates with:

• An associate's degree or higher
• An active Personal Lines insurance license

Benefits

As an arenaflex Associate, you'll enjoy our Total Rewards Program, designed to help secure your financial future and preserve your health and well-being. Our benefits package includes:

• Premier Medical, Dental, and Vision Insurance with no waiting period
• Paid Vacation, Sick, and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a fair and equal employment opportunity for all associates and job applicants, regardless of:

• Race
• Color
• Religious creed
• National origin
• Ancestry
• Age
• Gender
• Pregnancy
• Sexual orientation
• Gender identity
• Marital status
• Familial status
• Disability
• Genetic information

Accommodations for Individuals with Disabilities

arenaflex reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

Join Our Team

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for the Senior Customer Service Representative role at arenaflex's Dallas, TX office. Apply now and take the first step towards a rewarding career with a dynamic and growing company. Apply Job! Apply for this job