Experienced Personal Lines Customer Relationship Manager – Building Lasting Relationships and Delivering Exceptional Customer Service at arenaflex

At arenaflex, we're not just an insurance agency – we're a family business that treats our staff with courtesy, respect, and empowerment. We're dedicated to helping our clients make informed decisions about their protection and future, and we're looking for a talented Personal Lines Customer Relationship Manager to join our team. As a Personal Lines Customer Relationship Manager at arenaflex, you'll be responsible for building and maintaining relationships with clients and carrier representatives, providing outstanding customer service, and demonstrating good judgment in various situations. This role is a reflection of our agency, and we're looking for someone with a positive outlook and a growth-minded spirit.

About arenaflex

arenaflex is an independent insurance agency that offers a comprehensive suite of insurance solutions to protect our clients from the unexpected. We're committed to providing exceptional customer service, and we're looking for someone who shares our values and is passionate about building lasting relationships with our clients.

Responsibilities

As a Personal Lines Customer Relationship Manager at arenaflex, your day-to-day responsibilities will include:

• Servicing of assigned accounts, based on agency best practices
• Maintaining a high level of client service and satisfaction
• Marketing & placement of assigned new business submissions and renewal accounts
• Achieving department account new business sales and retention goals through proactive account rounding, up-selling, and providing extraordinary client service
• Skilled communication, sound decision-making, and self-reliance are necessary attributes of day-to-day activities

Other general duties will include:

• Maintaining client files and ensuring proper documentation through processing policies, endorsement changes, invoices, binders, certificates of insurance, documentation, activities, etc., within established timelines
• Maintain control of renewal expiration lists, binders, and any aged receivables
• Perform annual review and risk exposure analysis of renewal policies for proper coverage
• Respond to client inquiries, incoming e-mails, mail, and company requests
• Prepare billing following credit and collection policies
• Review all items to be processed, to ensure items were received as ordered
• Maintain current knowledge of underwriting requirements of carriers
• Participate in continuing education courses for insurance and sales skills
• Keep current with industry trends by reading appropriate journals and company bulletins
• Participate in any special projects at management's request

Qualifications & Education

We're looking for someone with:

• Experience and expertise with technology and skilled in Adobe Pro, Word, Excel, Outlook, and operation of phone systems
• Excellent time management and organizational capabilities
• Advanced verbal and written communication skills
• Desire to acquire and maintain a thorough knowledge of the insurance industry products and practices
• A high degree of self-motivation and self-direction
• Knowledge of brokerage operations including claims handling, procedures, rating, agency management system, and applicable insurance laws
• Familiarity with risk assessment and risk management techniques

Benefits

As a Personal Lines Customer Relationship Manager at arenaflex, you'll enjoy:

• Competitive salary commensurate with experience
• Opportunity for bonuses and incentives based on performance
• Opportunity for growth within the company
• Major Medical Insurance
• Short-term and Long-term Disability Insurance
• Voluntary Life, Vision, and Dental Insurance
• PTO
• Paid Holidays
• Retirement Savings Account
• Company events

Work Environment & Company Culture

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity and promotes growth and development. We're a family business that treats our staff with courtesy, respect, and empowerment, and we're looking for someone who shares our values and is passionate about building lasting relationships with our clients.

How to Apply

If you're a motivated and customer-focused individual with a passion for building lasting relationships, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply for this job