Experienced Customer Care Technician – 3rd Shift in a Dynamic Long-Term Care Pharmacy Setting

At arenaflex, we are dedicated to delivering exceptional pharmacy services to long-term care and institutional healthcare facilities. As a Customer Care Technician on our 3rd shift team, you will play a vital role in ensuring the highest level of customer satisfaction and quality care for our residents. If you are passionate about delivering outstanding service and have a strong background in pharmacy customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of specialized clinical and operational support services to long-term care and institutional healthcare facilities. With a commitment to quality and exceptional professional service, we partner with personal/skilled care or assisted living facilities to address the unique pharmacy needs of their residents. Our guiding imperative is to meet and exceed the resident's needs, and we take pride in our basic operating tenet of quality.

Our Unique Culture

At arenaflex, we value our employees and strive to create a work environment that is supportive, inclusive, and rewarding. We offer a comprehensive benefits package, opportunities for professional development, and a commitment to employee recognition and wellness. Our award-winning company, Trilogy Health Services, is a leader in employee benefits, professional development, personal wellness, and recognition.

Benefits

We are proud to offer a competitive salary and weekly pay, with wage increases every quarter. Our benefits package includes:

• Competitive salaries and weekly pay
• Wage increases every quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance, effective on the first of the month after your start date
• 401(k) match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And many more!

Responsibilities

As a Customer Care Technician on our 3rd shift team, you will be responsible for:

• Acting as a liaison between all customers and the pharmacy
• Assisting with complaints, orders, errors, account questions, billing, and other queries
• Providing customer service and issue/resolution
• Partnering with Pharmacy to obtain necessary prescriptions for controlled drugs
• Resolving rejections, denials, and PA's associated with all adjudicated Medicaid, Medicare D, or Private Insurance claims
• Connecting with prospective patients for Onboarding and assisting with Patient follow-up and inquiries as directed by the Pharmacist In Charge
• Serving as the communication liaison regarding medication or resident coverage issues with Executive Directors, Pharmacist in Charge, Responsible Parties, Physicians, PDP's/Insurance plans
• Providing training to other staff necessary to successful performance, company standards and expectations, and cross-functional awareness and proficiencies
• Maintaining confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected
• Assisting with special projects as needed

Qualifications

To be successful in this role, you will need:

• High School diploma or equivalent
• Associates degree preferred
• Licenses/Certifications: Kentucky Pharmacy Technician Registration or eligible
• One (1) year pharmacy customer service experience
• Healthcare, senior living industry, pharmacy, or long-term care environment preferred
• Minimum one (1) year multi-facility experience preferred
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong computer skills, including knowledge of the Microsoft Office Suite of products

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees.

We offer

• Opportunities for professional development and advancement
• Training and education programs to enhance your skills and knowledge
• A supportive and inclusive work environment that encourages collaboration and teamwork
• A commitment to employee recognition and wellness

Work Environment and Company Culture

We are proud to offer a dynamic and supportive work environment that values our employees and strives to create a culture of excellence. Our company culture is built on the principles of quality, customer satisfaction, and employee recognition.

How to Apply

If you are passionate about delivering exceptional customer service and have a strong background in pharmacy customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We are an equal opportunity employer and welcome applications from diverse candidates. Apply for this job