Experienced Live Chat and Email Support Agents – Remote Customer Service Representatives

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! arenaflex is seeking highly skilled and motivated Live Chat and Email Support Agents to join our team of customer service professionals. As a key member of our remote team, you will play a vital role in providing world-class support to our clients' customers, driving sales conversions, and contributing to the growth and success of arenaflex.

About arenaflex

arenaflex is a leading provider of customer service operations for e-commerce stores, offering a range of services including customer service agent management, infrastructure improvements, and workflow optimization. With a strong focus on innovation and customer satisfaction, we have established a fully remote team of over 100 employees in the Philippines, working together to deliver exceptional results. Our company culture is built on collaboration, continuous learning, and a commitment to excellence.

Job Summary

As a Live Chat and Email Support Agent, you will be responsible for handling incoming chats and emails from multiple client websites, providing a seamless and pleasant experience to customers, and driving sales conversions. You will work closely with our team to achieve individual and team goals, update your knowledge through continuous learning, and ensure that you have the necessary equipment and workspace to perform your duties effectively.

Responsibilities

* Convert chats into sales by providing world-class customer service and a pleasant experience to every website visitor

• Protect company, client, and visitor information
• Work with the team to accomplish individual and team goals
• Update your knowledge through continuous learning (self-paced and group training)
• Ensure you have the right equipment and a proper place to work productively
• Handle post-order queries such as order status, shipping information, complaints, and other customer inquiries
• Collaborate with colleagues to resolve complex customer issues and improve overall customer satisfaction
• Participate in training and development programs to enhance your skills and knowledge
• Meet or exceed performance metrics and targets, including response times, resolution rates, and customer satisfaction scores

Work Experience

* At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses

• Robust e-commerce or retail customer service background
• Genuine care for customers and clients
• Sales-oriented person is a plus
• Social media management experience is a plus
• At least six months of work-from-home experience is a plus

Qualifications Required

* Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps) + Computer (laptop or desktop) with the following recommended specs: - QUAD-CORE CPU at least 2.5 GHz or higher - RAM 16GB or higher - 1GB GPU - At least 110 GB SSD for your drive C - Dual monitor with at least 1920 x 1080 display resolutions - Headset with mic and webcam for meetings - Focused workspace

• Above-average written and verbal English communication and comprehension skills
• Great chat, email, social media, and phone etiquette
• Advance critical thinking skills

What We Offer

* Starting salary rate: $4/hour

• Fully remote work environment, allowing you to work from anywhere with a stable internet connection and electricity
• Pandemic-proof job, ensuring job security and stability
• Weekly pay after the first week of training, with no salary deductions
• Paid Time Offs
• HMO coverage up to $50/month
• Paid breaks
• Paid training
• Career growth opportunities
• Performance-based compensation review
• Savings on time and money due to remote work flexibility
• Company and team events – virtual and offline

What We Don't Offer

* All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.

• Company PC – you must already have or buy or upgrade your current one to meet our minimum requirements.

Terms of Employment

* If you're qualified for the Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements.

• Full-time – you'll start between 20-30 hours/week, then gradually move up to 40-45 hours/week as you learn the process and depending on the business requirements.
• This project-based job is coterminous with the client contract with arenaflex.
• Agents with good track records at arenaflex may be transferred to other accounts/projects.

How to Apply

To apply for this exciting opportunity, please visit our job portal at [insert link]. We recommend using Google Chrome as your browser to ensure optimal performance and minimize any potential submission issues. Select any of the locations listed below, as we are a fully remote company, and your selection will not affect your application. Be sure to monitor your email's "Spam/Junk folder" to not miss any emails from us. Please provide an active mobile phone number (any network, must have Viber but not a landline number) so we can contact you via text or call if needed. We look forward to welcoming you to our team of customer service professionals at arenaflex! Apply for this job