Experienced Part-Time Tier 1 Customer Support Agent – Remote
At arenaflex, we believe that leaders are within us and among us, which is why we strive to inspire others by creating a future-forward path. Our mission? To connect all leaders to their future potential.
In partnership with the world's top business schools, we deliver career-enhancing programs for leaders and meaningful impact for enterprises. We're growing rapidly, and we're hiring passionate, diverse, mission-driven talent to grow with us.
Job Summary:
The part-time Tier 1 Customer Support Agent is a remote-based part-time employee who is motivated to provide quick and effective service to worldwide participants in our online leadership development programs. This person champions customer happiness, satisfaction, and success through patience, understanding, and product and technical know-how.
Responsibilities:
Key Responsibilities:
- Enthusiastically support clients with their tech, logistical, and other needs via email, chat, phone, and web-based tools.
- Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
- Promptly escalate more complex problems to appropriate internal team members.
- Demonstrate a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training).
- Continuously endeavor to improve the quality of our support and service, both internally and externally.
- Monitor live online video conferencing events and provide live immediate assistance to participants.
What You Need to Succeed:
Essential Qualifications:
- 1-3 years of work experience, preferably with a SaaS company or a product/technology division.
- Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus.
- Strong communication skills—written and verbal—that recognizes and adapts to the wide range of arenaflex participants. Be well versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations.
- Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software.
- Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment.
- Fluency in Spanish, French, or Japanese is highly valued.
Preferred Qualifications:
- Experience working customer support for executives or businesses.
- Work in a SaaS/product or application setting, Salesforce or similar CRM, website backend/administrative interfaces, and help desk software.
What We Offer:
Benefits, Perks, and Resources:
- Accelerate your career: take any of our high-impact courses, for free.
- You'll receive stock options in our fast-growing company, as well as access to a 401(k) to invest in your future.
- Thrive beyond work with 20 days of PTO, generous parental leave, paid holidays, and flexible work arrangements.
- Comprehensive wellness benefits: high-quality, low-cost medical, dental, and vision plans, in addition to other wellness offerings.
- Community & Belonging: Our Employee Resource groups bring together employees with shared characteristics or life experiences.