Experienced Part-Time Customer Support Agent – Sports Technology and Video Analysis
At arenaflex, we're revolutionizing the world of sports with our cutting-edge, cloud-based solutions for video analysis and streaming. As a leading provider of innovative sports technology, we're seeking a highly motivated and customer-focused Part-Time Customer Support Agent to join our dynamic team in North America.
About arenaflex
arenaflex is the go-to provider of automatic cloud-based solutions for video analysis and streaming of sports. Our unique approach to recording, sharing, and analyzing sports performance has captured the attention of hundreds of organizations globally, including some of the world's largest and most well-known sports teams. From the English Premier League to Major League Soccer, LigaMX, and the National Women's Professional League, our customers trust us to deliver top-notch sports technology solutions.
The Role
As a Part-Time Customer Support Agent at arenaflex, you'll be the first point of contact for our customers, providing exceptional support and advocacy across all our products. Your primary responsibilities will include:
* Answering incoming requests from arenaflex customers and triaging according to our Service Level Agreements
* Escalating incidents to our Operations team
* Creating tutorials, articles, and user manuals for our help center
* Investigating and replicating bugs or testing new features
* Collecting feedback and channeling it back to our product team for improvements
* Sharing our passion for professional sports and delivering the best service possible
Requirements
To succeed in this role, you'll need:
* Availability to work evenings and weekends (15-20 hours/week)
* A background in sports and/or technical support
* Fluency in English, both spoken and written
Preferred Qualifications
While not required, we're looking for candidates who:
* Love helping clients and solving problems
* Are bilingual (a plus!)
* Thrive in fast-paced environments, including the option to work on weekends and shifts
* Can work independently and stay on top of tasks
* Are passionate about technology and sports!
What We Can Offer
As a valued member of our team, you'll enjoy:
* Working for a global company with a fast-growing sport tech startup with a global footprint
* A fun, skilled, and highly motivated team with experience from world-leading companies
* A work environment where you'll use the latest, modern technologies and tools
* The opportunity to work with the biggest teams in sports from all over the world
* A place where we prioritize self-learning through regular feedback, tools, or whatever you need to accelerate your skills and career
* Opportunities to shape your own career development
Compensation and Availability
* $17/hour
* The hours of this position will vary depending on the season
* 15-20 hours/week - weekdays, evenings, and weekends
Location
This is a remote position in North America, and you'll report to our Director of Customer Support, based in Malmö, Sweden.
Join Our Team
If you're passionate about sports technology and delivering exceptional customer support, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex.
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Why arenaflex?
At arenaflex, we're not just a company - we're a community of innovators, thinkers, and doers who share a passion for sports technology and customer excellence. We're committed to empowering our customers to achieve their goals, and we're looking for like-minded individuals to join our team.
Our Culture
Our culture is built on a foundation of collaboration, creativity, and a passion for learning. We believe in empowering our employees to take ownership of their work, and we're committed to providing the tools, training, and support they need to succeed.
Our Benefits
- Competitive Compensation: We offer a competitive hourly rate of $17/hour.
- Flexible Scheduling: Our part-time schedule allows you to work 15-20 hours/week, with the flexibility to choose your own hours.
- Opportunities for Growth: We're committed to helping our employees develop their skills and advance their careers.
- Collaborative Team Environment: Our team is passionate, motivated, and dedicated to delivering exceptional customer support.
- Remote Work Options: As a remote position, you'll have the flexibility to work from anywhere in North America.
How to Apply
If you're passionate about sports technology and delivering exceptional customer support, we want to hear from you! Apply now to become a part of our dynamic team at arenaflex.
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