Corporate Travel Technology Specialist - Hybrid Schedule

About the position AAA Club Alliance is seeking a Corporate Travel Technology Specialist to join our dynamic Corporate Travel Team in Cincinnati, OH! This position is responsible for acting as the liaison between Operations, Account and Sales Management and Online Support. The Specialist is also responsible for the configuration and programming of scripts, implementing and maintaining third party data/tools, management and maintenance of agent operational technologies and communicating updates/upgrades to the Corporate Travel Department. This incumbent will also deliver and facilitate learning courses using a variety of traditional and digital methods including classroom, virtual classroom, and social media technologies in individual, small, and large group settings. This position is hybrid and will require you to work onsite 3 days per week (Tuesday, Wednesday and Thursday). We are looking for a professional who is interested in working at AAA Club Alliance– a company known for its stellar brand, exceptional member service, a leader in the travel industry and an award winning work environment. AAA provides a quarterly bonus program + full benefits consisting of Medical, Dental, Vision, Prescription, Health Savings Accounts, 401k with company match, Short Term/Long Term Disability, Life Insurance/Dependent Life Insurance, Personal Accident Insurance, Health Advocate, Employee discounts, AAA Premier membership and so much more! As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes: Competitive annual salary; the starting base compensation for this position is: $55,284 - $91,173; depending on experience. Annual Bonus + Annual Merit Increase Eligibility Hybrid schedule (3 days on-site weekly) Comprehensive health benefits package 3+ weeks of paid time off accrued during your first year 401(K) plan with company match up to 7% Professional development opportunities and tuition reimbursement Paid time off to volunteer & company-sponsored volunteer events throughout the year Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

Responsibilities

• Build learning solutions designed to meet organizational goals and priorities.
• Leverage innovative learning methodology and technology to engage participants, deliver content, and increase overall effectiveness of learning.
• Complete pilot testing and calibrate to achieve program objectives.
• Provide post-class performance management, in office, on the phone, or virtually, to support learners to achieve performance results as it aligns with learning programs.
• Actively participate in professional learning organizations and external committees to stay abreast of emerging trends and best practices to recommend changes to current L&D practices and processes.
• Continuously monitor and maintain learning program content and affiliated materials such as job aides, leader guides, and participant guides, coordinating and completing updates, revisions, and correcting errors as directed by L&D Management.
• Build a training program to assist client on-site employed agents.
• Offer concurrent training to this same group of customer based agents.
• Implement any new third party software/technology and any applicable communication to the Corporate Department.
• Design, create, produce, implement, and test scripts.
• Set-up and support for on-site agents (both AAA and non-AAA employees) regarding third party software, script updates, etc. and troubleshoot any concerns with third party supported software/products; i.e. Booking builder, Sabre, etc.
• Implement new accounts and manage new account forms received from Sales and/or Account Managers.
• Manage ‘Accounts’ email box and requests.
• Manage relationship with mid-office technology provider. This includes, but is not limited to, advising of new account information/rules, changes to existing account rules, request for complicated rules to be created, maintaining list of rules requested, unused ticket management, commissions, testing of new rules, etc.
• Program new airline discount programs in GDS or mid-office technology and communicate to Operations management.
• Manage relationship with applicable third party vendors.
• Partner with Technology Manager in order to stay current with new/applicable travel technology opportunities that may benefit Corporate Travel.
• Test system/GDS updates and troubleshoot any concerns.
• Communicate any changes in third party software rules/processes to Corporate Department.
• Act as back-up/support in creating/establishing new agents in GDS and/or AT, creating meeting profiles, or serving as a back-up for Trainer when applicable.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Business or related field; commensurate experience may be considered in lieu of degree.
• 5+ years of experience in commercial travel.
• Independently facilitate instructor-led business line specific training for Associates via physical classroom and/or virtual instructor-led formats.
• Ability to organize and coordinate numerous activities, and speak effectively in a public setting.
• Strong organizational and time management skills.
• Effective written and oral communication skills to enable accurate completion of assignments and effective interactions with all levels of Associates.
• Familiar with the range of industry learning tools and techniques, including workshops, classroom lectures, videos or presentations, online learning, training manuals, one-to-one coaching, and group role-play session.
• Knowledge of the technology, which supports the organization’s policies and processes.
• Proficient computing skills including use of the Internet, as well as standard business application software (e.g. Microsoft Word, Excel, Power Point, etc.).
• Ability to apply independent judgment to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedent and adopt standard methods of practice to meet variations in fact and/or conditions.
• Ability to work independently and respond to changing work priorities.

Benefits

• AAA provides a quarterly bonus program + full benefits consisting of Medical, Dental, Vision, Prescription, Health Savings Accounts, 401k with company match, Short Term/Long Term Disability, Life Insurance/Dependent Life Insurance, Personal Accident Insurance, Health Advocate, Employee discounts, AAA Premier membership and so much more!
• Competitive annual salary; the starting base compensation for this position is: $55,284 - $91,173; depending on experience.
• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

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