Experienced Senior Data Analyst – Customer Growth and Retention at arenaflex
Job Title: Experienced Senior Data Analyst – Customer Growth and Retention at arenaflex
Job Description:
About arenaflex
At arenaflex, we're passionate about revolutionizing the way people communicate and connect. Our mission is to make high-quality, affordable communication services accessible to everyone, regardless of their background or financial situation. We're committed to fostering a culture of innovation, inclusivity, and customer obsession, and we're looking for talented individuals to join our team.About the Role
We're seeking an experienced Senior Data Analyst to join our Business Analytics team, where you'll play a critical role in driving customer acquisition and retention through data-driven insights. As a Senior Data Analyst, you'll work closely with cross-functional stakeholders to deliver actionable recommendations that inform business decisions and drive growth.Key Responsibilities:
- Be a strong partner to cross-functional teams by understanding new and existing Ads product offerings and recommending the right metrics & experiments to measure performance.
- Enable our advertisers to achieve business results with insights & measurement, such as those focused on customer and media.
- Provide cross-functional teams visibility into key business KPIs and metrics by developing and presenting reports and dashboards.
- Independently conduct analyses using rigorous analytic methods and build recommendations that drive decision making and business prioritization.
- Execute upon experimentation roadmaps by implementing experiments and tests, monitoring results, and presenting recommendations.
- Generate and share actionable insights with Director+ level leadership via written artifacts such as decks and memos, and verbally in forums such as weekly standup meetings.
About You
We're looking for a highly motivated and experienced Senior Data Analyst who is passionate about driving business growth through data-driven insights. To be successful in this role, you'll need:Essential Qualifications:
- BA/BS in a quantitative discipline like Math, Computer Science, Economics, or Analytics required.
- 3+ years of hands-on experience in business and/or product analytics, working with large, multi-dimensional datasets, preferably at fast-growing tech companies.
- Exceptional communication skills, both verbal and written.
- Skilled in extracting and transforming data from Snowflake warehouse using SQL.
- Hands-on experience in designing, building, operating, and maintaining Tableau dashboards.
Preferred Qualifications:
- Knowledge of customer growth concepts such as CAC/LTV, retention curves, onboarding & activation funnels.
- Experience working with tools like MMPs (e.g., Adjust, AppsFlyer), CRM tools like Braze, web analytics (Google Analytics), product analytics & experimentation tools (Amplitude, Eppo, Mixpanel).
- Experience in experimentation (A/B tests, geo tests, etc.) and basic statistics (e.g., hypothesis testing).
- Knowledge of commonly used analytic methods such as regression, decision trees, and forecasting.
About Our Culture
At arenaflex, we're committed to fostering a culture of innovation, inclusivity, and customer obsession. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.Benefits, Culture, & More
We offer a range of benefits and perks to support your career growth and well-being, including:- Strong work-life blend
- Flexible work arrangements (wfh, remote, or access to one of our office spaces)
- Employee Stock Options
- Unlimited vacation
- Competitive pay and benefits
- Parental leave
- Benefits for both physical and mental well-being (wellness credit and L&D credit)
- We travel a few times a year for various team events, company-wide off-sites, and more