Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex

Are you passionate about delivering exceptional customer experiences and navigating the fast-paced world of live events? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Nights and Weekends (Full Time) and be a part of our dedicated team that's revolutionizing the way people connect with live events.

The Opportunity:

As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers who have placed orders through the arenaflex exchange. Your primary focus will be on taking calls and responding to emails on a broad range of event and order-related questions, ensuring that we provide elite service to both our sellers and customers. Your expertise will be essential in resolving issues, navigating complex order queues, and providing real-time assistance to our customers. How Your Role Expectations Will Progress as a Contact Center Representative in the First 30, 90, and 180 Days: ### 30 Days In

• Complete new hire orientation, gaining the knowledge and resources about how arenaflex operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### 60 Days In

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### 90 Days In

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring as a Contact Center Representative:

* Outstanding communication, attention to detail, and organizational skills.

• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in live event space and an eager-to-learn attitude.

Office Location:

Coppell, TX

Work Schedule:

* The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office.

• Hybrid model, not fully remote. 3 days in-office and 2 days at home.
• Hours:

+ 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off.

Compensation and Benefits:

* $40,000 base salary with overtime eligibility.

• Bi-Annual bonuses.
• Annual equity grant.
• Any hours worked over 40/week are overtime eligible.

Why Join arenaflex?

At arenaflex, we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. We believe that our employees are the driving force behind our success, and we're committed to providing them with the resources, training, and opportunities they need to thrive. If you're looking for a dynamic and rewarding career in customer service, we invite you to join our team and be a part of our mission to revolutionize the live event industry.

How to Apply:

If you're ready to take your customer service skills to the next level and join a team that's passionate about delivering exceptional experiences, apply now to become an Experienced Customer Service Representative – Nights and Weekends (Full Time) at arenaflex. Apply for this job