Experienced Full Stack Customer Portfolio Manager – Power Outage Management – Hybrid Remote & On-Site TX

Are you a results-driven professional with a passion for leading by example and delivering exceptional customer experiences? Do you have a strong background in outage management, technical field knowledge of heavy-duty gas turbines and/or steam power equipment, and a proven track record of driving business growth and profitability? If so, we encourage you to apply for the Experienced Full Stack Customer Portfolio Manager position at arenaflex, a leading provider of advanced, cleaner, and efficient power solutions.

About arenaflex

arenaflex is a pioneering company that is shaping the future of energy technologies. Through relentless innovation and continuous collaboration with our customers, we are providing more advanced, cleaner, and efficient power that people depend on today. Our mission is to build a world that works, and we are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong.

Job Summary

As the Experienced Full Stack Customer Portfolio Manager, you will serve as a liaison between internal and external organizations and your assigned customer(s), owning the customer relationship, customer communication, and contributing to the overall business strategy inclusive of the P&L's and Growth Opportunity for this Portfolio located in the South TX / inclusive of the Corpus Christi area. You will be responsible for developing and owning site customer communication plans, coordinating and facilitating regular "Customer meetings" reviewing open items and action plans, and reviewing existing and new arenaflex products/services that could provide value for the customer at the site.

Key Responsibilities

* Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new arenaflex products/services that could provide value for the customer at the site.

• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and arenaflex.
• Be responsible for developing outage scope/communicating scope to the field services team.
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
• Provide leadership in owning and driving all emergent/forced outage matters to resolution.
• Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the arenaflex network.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

Essential Qualifications

* Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)

• Minimum of 7+ years of Outage Management with Technical Field knowledge of Heavy Duty Gas Turbine/and or Steam Power Equipment experience

Preferred Qualifications

* Passion for leading by example with exceptional communication skills, time management, and leadership in a proactive service environment

• Excellent Presentation skills with advanced knowledge in Microsoft tools such as Excel, and PowerPoint
• Vision for Lean Standard Work/Process Improvement with high levels of operational judgment to achieve the position's objectives

Other Eligibility Requirements

* National Relocation offered to Texas US area only

• Must be legally authorized to work in the United States
• No Sponsorship nor is Immigration service offered
• This position also requires inter-company travel

Benefits Available to You

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Challenging and dynamic work environment
• Inclusive culture and commitment to diversity and inclusion
• Comprehensive benefits package including medical, dental, vision, and prescription drug coverage, access to a Health Coach, a 24/7 nurse-based resource, and access to the Employee Assistance Program
• Retirement benefits including the arenaflex Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• Other benefits including tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness

About the Role

This is a hybrid remote and on-site position, with a dynamic customer base and a focus on delivering exceptional customer experiences. You will be working closely with internal and external stakeholders to develop and implement customer communication plans, manage outage scope, and drive business growth and profitability. If you are a results-driven professional with a passion for leading by example and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [careers.arenaflex.com/global/en/job/GVXGVWGLOBALR5003276EXTERNALENGLOBAL/HD-Power-Outage-Management-Customer-Portfolio-Manager-CPM-Hybrid-TX](http://careers.arenaflex.com/global/en/job/GVXGVWGLOBALR5003276EXTERNALENGLOBAL/HD-Power-Outage-Management-Customer-Portfolio-Manager-CPM-Hybrid-TX). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Relocation Assistance Provided

Yes, relocation assistance is provided for this position.

Base Pay Range

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $119,600.00 - $159,500.00 USD Annual.

Performance Bonus

This position is also eligible for a 15% annual performance bonus.

Geographic Differential

The Company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas of the USA.

Healthcare Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement Benefits

Retirement benefits include the arenaflex Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Apply for this job