Experienced Senior Consumer Loan Specialist – Sales and Customer Service Expert
Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving sales growth in the financial services industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the arenaflex team as a Senior Consumer Loan Specialist – Sales and Customer Service Expert.
About arenaflex
arenaflex is a leading financial services company that has been helping customers achieve their personal finance goals for over 70 years. With a strong presence in over 250 communities across the US, we pride ourselves on providing a wide range of consumer loans, flexible lending options, and unparalleled customer service. Our Core Values – Our Team, Our Customers, and Our Performance – guide everything we do, and we're committed to giving back to our community through various philanthropic efforts.
Job Summary
As a Senior Consumer Loan Specialist, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and meeting or exceeding loan goals. You will work closely with our Branch Manager to ensure seamless day-to-day operations, develop strong customer relationships, and embody the arenaflex philosophy of excellence, integrity, and teamwork.
Key Responsibilities
* Actively seek opportunities to originate new loan business with new and existing customers, leveraging your expertise to recommend the best consumer loan and voluntary product solutions.
- Evaluate customer needs to identify potential loan opportunities and develop strategies to meet their unique financial goals.
- Complete loan applications, proposals, and offers for new borrowers, ensuring timely follow-up with pending applicants.
- Provide exceptional customer care through daily transactions, customer inquiries, and problem resolution, consistently demonstrating a positive attitude and professional demeanor.
- Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
- Close loans, assemble loan folders, and break down files, ensuring accurate and efficient processing.
- Consistently meet or exceed loan goals, applying analytical skills to quickly and efficiently resolve any customer issues.
- Build trust with customers and internal staff by embodying and demonstrating the arenaflex philosophy, including Core Values, company policies, operational procedures, and compliance.
- Process insurance claims, follow-ups, and payments daily, maintaining accurate insurance logs.
- Provide excellent customer service through daily transactions, customer inquiries, and problem resolution.
- Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
- Answer incoming phone calls, check the branch's voicemail, and assist the Branch Manager with miscellaneous operational tasks.
Requirements
* High school diploma or equivalent.
- Minimum of 2 years of experience in a goal-oriented, incentive-based sales role.
- 1+ years of experience in the consumer finance industry preferred.
- Professional demeanor, positive attitude, strong communication and customer relations skills.
- Ability to work well independently, as well as a dedicated team member.
- Ability to work in a fast-paced environment and successfully navigate priorities.
- Proficiency with Windows and Microsoft Office Suite.
- Valid driver's license, reliable transportation, and auto insurance.
- Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening.
- Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.
Benefits
We offer a competitive compensation and benefits package, including:
- Health, Dental, & Vision Insurance
- 15 days of Paid Time Off (PTO) to start + 1 additional personal day
- 401k + employer match
- Company-provided Life Insurance & Long Term Disability
- Employee Assistance Program – Confidential mental health support
Additional benefits with arenaflex include:
- Employee of the Month Program
- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
- Professional offices with a friendly team environment
- Monthly incentive bonus pay
- Internal promotions
Why Join arenaflex?
* Competitive salary and bonus structure
- Opportunities for career growth and professional development
- Collaborative and supportive team environment
- Comprehensive benefits package
- Philanthropic opportunities to give back to the community
How to Apply
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [www.arenaflex.com/careers](http://www.arenaflex.com/careers) to submit your application. Apply for this job