Experienced Aeroderivative Customer Service Leader – Texas

Join arenaflex, a global leader in gas turbines and power plant technologies and services, as we continue to innovate and push the boundaries of what's possible in the energy industry. At arenaflex, we're committed to delivering advanced, efficient, and cleaner power solutions that people depend on today and building the energy technologies of the future. As our Aeroderivative Customer Service Leader, you'll play a critical role in driving customer satisfaction, loyalty, and growth while contributing to our overall business strategy.

What You'll Do:

As our Aeroderivative Customer Service Leader, you'll be responsible for fostering and developing strong relationships with customers as their single point of contact. You'll manage customer communication and relationships, oversee customer portfolio and growth, and establish contact to provide ongoing technical and business support to assigned customers. Some of your key responsibilities will include:

• Developing and owning site customer communication plans, coordinating regular reviews with customers to discuss existing and new arenaflex products and services that could provide value for the customer
• Overseeing warranty and commercial considerations, including concessions, to balance maximum benefits for the customer and arenaflex
• Developing outage scope and communicating scope to FieldCore/arenaflex, managing outage/non-outage parts planning, including requests for quotes, providing quotes to customers, placing/managing parts orders
• Managing the Outage 360 process and processing of Change Orders, leading direction for all emergent/forced outage resolution
• Leading wing-to-wing outage execution via organizing pre-outage, post-outage, and outage milestone meetings to deliver desired outcomes
• Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS, including planning repair scope, requests for repair quotes, scheduling repairs, and addressing repair issues in the arenaflex network
• Owning contract leadership and fulfillment, including all project deliverables and understanding the Terms & Conditions/contract requirements such as LD/Bonus structure, injection of new technology to maximize
• Selling all flow-type services, including Parts, FieldCore, Lease Engine, from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Managing Digital and Total plant solutions agreements and coordinating with functional groups

Qualifications/Requirements:

* Bachelor's Degree from an accredited University or College (OR a High School Diploma/GED with an additional 5 years of experience in the power generation industry OR Associates degree with 8+ years of experience in a power generation industry)

• + Min. of 5-7 years of experience within the power plant/contract performance management/and Technical Field Outage management expertise
• Willingness and ability to travel 50% of the time
• This role is offered to support this fleet primarily based in Texas
• National (within USA) relocation is offered as needed unless located in an adjacent 1-2 state of Texas to be considered
• No immigratory or visa services and sponsorship will be offered

Desired Characteristics:

* Experience planning and executing outages in ITR organization

• Strong quality background with Black Belt certification
• Strong leadership, P&L financial, and commercial skills
• Team leader in a dynamic, energetic, and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication & organizational skills
• Strong oral and written communication skills
• Strong interpersonal skills

About arenaflex Gas Power:

arenaflex's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. We are a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.

Benefits Available to You:

At arenaflex, we offer a comprehensive benefits package to support our workforce, including:

• Competitive compensation and benefits designed to reward high performers and help you manage your personal and family needs
• A healthy, balanced lifestyle can mean different things to different people, and we've created programs that support the way you live and work today
• Opportunities to grow your career through continued on-the-job learning and development

Inclusion & Diversity:

At arenaflex, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong.

Compensation & Bonus:

For U.S. based candidates only, the base pay range for this position is: $119,600 - $152,400 USD. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 15% performance bonus.

Relocation Assistance:

Yes, relocation assistance is provided for this role.

Application Deadline:

March 22, 2025

Apply Now:

Apply Job!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. Apply for this job