Experienced Customer Service Representative – Austin, TX

Join arenaflex, a multinational company with a presence in 100+ countries, as we continue to grow and innovate in the architectural and decorative surfaces industry. As a Customer Service Representative, you will be part of a dynamic team that delivers exceptional customer experiences, working closely with customers, sales teams, and internal stakeholders to ensure seamless communication and support.

What You Will Do

As a Customer Service Representative at arenaflex, you will be responsible for delivering outstanding customer service, acting as a key liaison between our customers and our company. Your primary focus will be on assisting customers with general inquiries, resolving issues, and providing timely and accurate information regarding:

• Pricing and product information
• Availability of inventory and delivery schedules
• Order confirmations and invoicing
• Collections and returns

To excel in this role, you will need to possess excellent customer service skills, be able to communicate effectively in a patient, empathetic, and passionate manner, and put yourself in our customers' shoes to advocate for them when necessary.

Key Responsibilities

* Develop and maintain customer relationships by handling different operative responsibilities

• Process, monitor, and follow up on customer purchasing orders
• Ensure effective service and administrative support to customers by providing material delivery information and following up on order status
• Provide information to customers about material lead times, product availability, and pricing through efficient, prompt, and friendly communication
• Create invoices and corrections, if necessary, as well as returns of material
• Schedule visits to the showroom, lead material views, and reserve specific material
• Solve customer issues from order to delivery and maintain customer account receivables
• Provide customer support over the phone, face-to-face, and via email
• Perform analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force
• Manage and maintain the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials
• Log and attend to daily visitors and events, recording each visitor/event into SalesForce
• Support the sales team by preparing sample shipments for customers and end-users, checking stock of materials when requested, and highlighting any possible stock issues that may arise

What You Need to Succeed

Experience

* 3+ years of experience in Customer Service

• 2+ years of experience with invoicing and order entry
• Desired: Customer Service experience in construction, manufacturing, distribution, or related industry experience

Education

* High School Diploma/GED

• Desired: College degree

Knowledge

* Computer literacy to a relatively high standard: Outlook, Excel, Word

• Desired: Use of SAP, ERP, or order system

Skills

* Excellent customer service skills, experience working directly with end customers within a fast-moving and dynamic organization

• Ability to multi-task and work in an extremely fast-paced environment
• Exceptional customer-facing and interpersonal skills, both written and verbal

What We Offer

* Join a company with an international mindset and presence in 100+ countries

• Be part of an amazing growth story, sustained by an extraordinary innovation with products such as Silestone, Dekton, and Sensa by arenaflex
• Demonstrate your great sales set skills and grow your career in a challenging project
• Enjoy a competitive hourly range of $19-$21, with potential for annual awards based on individual and company performance
• Participate in a comprehensive benefits package, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability, and Basic Life and Supplemental Insurance
• Enroll in our 401(k) Retirement Plan, starting the first of the month
• Enjoy paid time off, including vacation time, sick time, and floating holidays

About arenaflex

At arenaflex, our purpose is to inspire people through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces, providing innovative and functional solutions for home and business spaces. Our products are designed to provide beauty, functionality, and sustainability, making us a leader in the industry. With a presence in more than 100 countries and 5 continents, our business continues to grow consistently, offering career opportunities for talented individuals like you. We are committed to the principle of equal employment opportunity for all employees and provide a work environment free of discrimination and harassment.

How to Apply

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, please submit your application through our website. We look forward to hearing from you! Apply Job! Apply for this job