Experienced Manager, Customer Technical Services – Digital Payments and Operations

Join arenaflex, a global leader in digital payments, and empower people in 200+ countries and territories worldwide. At arenaflex, we're on a mission to build a sustainable economy where everyone can prosper. Our innovative technology and partnerships combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. As a Manager, Customer Technical Services, you'll play a critical role in shaping the future of digital payments and operations.

About the Role

We're seeking an experienced and visionary leader to manage a team of support specialists in our Customer Operations and Support area. As a Manager, Customer Technical Services, you'll provide management direction to your team, recommend strategic direction based on established policy, and ensure that our electronic payment processing systems are compliant with arenaflex's global product rules and specifications. You'll also lead and manage staff with responsibility for staffing, training, objective setting, and ensuring goals and objectives are met by the team.

Key Responsibilities

* Lead and motivate a team of support specialists following corporate Human Resources policies and standards

• Define and set team objectives, monitoring performance to ensure these goals and objectives are achieved on a constant basis
• Lead, coach, and mentor team members on various functions
• Execute corporate global arenaflex strategy with focus on customer processing operations via adequate strategy translations
• Contribute to the definition of Service Level Agreements / Operations Level Agreements between the global Customer Operations Services department and other processing and operations support teams throughout arenaflex
• Ensure audit compliance of activities and work standards of team
• Responsible for team adherence to standard implementation metrics and SLA's
• Perform strategic planning; financial planning; administration and management of department
• Manage effort within approved manpower and budget guidelines, coordinating multiple project efforts
• Provide leadership, direction, and supervision to staff and ensure each project or effort is adequately staffed; trained, and managed

Requirements

* Bachelor's degree in Information Technology, Computer Science, Business, or equivalent work experience

• Six to eight years of "Information Technology" system knowledge, with strong understanding of network technology, applications, and project management
• Strong payment transaction processing and industry business principles knowledge
• Strong understanding of arenaflex's payment processing systems, formats, and associated customer host operating services and principles
• Strong understanding of the 4-party model and the full transaction lifecycle for arenaflex brands

Why Join arenaflex?

* arenaflex is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law

• We hire the most qualified candidate for the role
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting
• We offer a competitive base salary based on location, experience, and other qualifications for the role, and may be eligible for an annual bonus or commissions depending on the role
• arenaflex benefits for full-time (and certain part-time) employees generally include:

+ Insurance (including medical, prescription drug, dental, vision, disability, life insurance) + Flexible spending account and health savings account + Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave) + 10 annual paid sick days + 10 or more annual paid vacation days based on level + 5 personal days + 10 annual paid U.S. observed holidays + 401k with a best-in-class company match + Deferred compensation for eligible roles + Fitness reimbursement or on-site fitness facilities + Eligibility for tuition reimbursement + Gender-inclusive benefits and many more

Pay Ranges

* O'Fallon, Missouri: $103,000 - $165,000 USD

How to Apply

If you're a motivated and experienced leader looking to shape the future of digital payments and operations, apply now to join arenaflex's team of innovators and change-makers. Click the link below to submit your application. Apply Job!

About arenaflex

arenaflex is a global leader in digital payments, empowering people in 200+ countries and territories worldwide. Our innovative technology and partnerships combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Join us on our mission to build a sustainable economy where everyone can prosper. Apply for this job