Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering exceptional patient experiences and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. With a strong commitment to innovation and customer satisfaction, we strive to provide the best possible experience for our patients and customers. Our team of dedicated professionals is passionate about delivering exceptional care and service, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experiences and providing courteous, friendly, and efficient service to our customers. Your key responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties, as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques, and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* High school diploma or equivalent required; pharmacy technician certification or degree preferred

• 1-2 years of experience in a pharmacy or retail environment
• Strong customer service skills and ability to work in a fast-paced environment
• Ability to work effectively in a team environment and maintain respectful relationships with coworkers
• Strong communication and interpersonal skills
• Ability to lift up to 50 pounds and stand for long periods of time
• Basic math skills and ability to accurately count and handle cash and credit transactions
• Ability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

* Pharmacy technician certification or degree

• Experience working in a pharmacy or retail environment
• Knowledge of pharmacy systems and procedures
• Ability to work independently and make sound judgments in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Skills and Competencies

* Strong customer service skills and ability to work in a fast-paced environment

• Ability to work effectively in a team environment and maintain respectful relationships with coworkers
• Strong communication and interpersonal skills
• Ability to lift up to 50 pounds and stand for long periods of time
• Basic math skills and ability to accurately count and handle cash and credit transactions
• Ability to work a variety of shifts, including evenings, weekends, and holidays
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Knowledge of pharmacy systems and procedures
• Ability to work independently and make sound judgments in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your customer service skills and provide exceptional patient experiences
• Work in a dynamic and fast-paced environment with a team of dedicated professionals
• Learn about pharmacy systems and procedures and develop your knowledge of healthcare and pharmacy
• Participate in training and development programs to enhance your skills and knowledge
• Pursue opportunities for advancement and career growth within the company

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that is committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. Our team of dedicated professionals is passionate about delivering exceptional care and service, and we are seeking like-minded individuals to join our team. As a Pharmacy Customer Service Associate, you will work in a clean, safe, and well-maintained environment with a team of dedicated professionals who are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and training
• Recognition and rewards for exceptional performance

How to Apply

If you are passionate about delivering exceptional patient experiences and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment and where all employees feel valued, respected, and supported. Apply for this job