Pharmacy Operations Lead Representative

Job Description:

• Operates as a Client Support/Support Shift Lead and is the first line contact for clients
• Triage client, pharmacist, and TSS connectivity or PowerGridRx problems
• Create Zendesk tickets and follow through with them
• Direct the client to the correct point of contact when required
• Provide TSS staffing services
• Assist with TSS training and understanding intervention documentation
• Monitor queues to assist pharmacists in decreasing turnaround time
• Optimize pharmacy workflow by contacting clients on behalf of the pharmacist
• Maintain accurate records of interactions and issues
• Facilitate pharmacist communication when access is interrupted
• Coordinate pharmacist coverage during emergencies.

Requirements:

• Possession of high school diploma; bachelor’s degree, preferred
• Current National Certification and State license, required
• 1+ year experience as an institutional pharmacy technician
• Strong IT and troubleshooting experience, including using a ticketing system such as Zendesk
• Proficiency with office technology tools, including Microsoft Office (especially Outlook, Excel, and Word), Google Drive, internet, and email
• Able to work efficiently and independently
• Able to switch from one responsibility to another without it affecting customer service
• Available for emergency assistance
• Exceptional interpersonal and customer service skills.

Benefits:

• medical
• vision
• dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays

Apply tot his job Apply To this Job