Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further! arenaflex is revolutionizing global transportation by harnessing cutting-edge technology to create a more sustainable and efficient future for transportation worldwide. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team. About arenaflex arenaflex is a pioneering company that's transforming the way people move around the world. With a strong commitment to innovation and sustainability, we're dedicated to creating a better future for transportation. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join us on this exciting journey. What You'll Be Doing As a Customer Support Agent at arenaflex, you'll play a vital role in providing outstanding service to our customers in the USA. Your primary responsibilities will include: * Offering first-line support through phone, email, and digital channels to ensure seamless customer interactions * Achieving 'first contact resolution' to handle customer queries quickly and effectively, escalating issues as needed to ensure timely resolution * Maintaining accurate customer records, including reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality * Fostering positive interactions in all communications, ensuring customers feel understood and supported * Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs * Participating in training and briefings to gain expertise and understand client and contact centre requirements * Adhering to all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations * Offering feedback and insights on areas that may lead to a poor customer experience * Embodying the values of arenaflex, ensuring these are reflected in your daily work What Skills & Experience You'll Bring to Us To succeed in this role, you'll need to possess the following skills and experience: * Fluent English: You have a high and fluent English (C2 level), both written and spoken * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service * Eligibility: Be eligible to work in Spain What We Offer As a valued member of our team, you'll enjoy a range of benefits, including: * Starting date: 10th of February, 2025 * Contract: Temporary (6 months) * Salary: 9.743€ gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed) * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based) * 24 holiday days per year on a full-time basis * Work Model: Hybrid working model * Location: Barcelona, Spain Additional Benefits As a member of our team, you'll also enjoy: * Employee Assistance Program - Free, confidential, and impartial guidance and support * Option to sign-up for Discounted Private Health Insurance * Referral Program: Refer a Friend and get a Referral bonus * Access to specialised LinkedIn training courses * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation * Best-in-class people engagement activities and programs * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment About Our Culture At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex. Join Our Team If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we'd love to hear from you! Apply now to become a part of our dynamic team and start your journey with arenaflex. ```html

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