Lead Digital Customer Growth – Business Online Sales Strategist at arenaflex

Join arenaflex and reimagine the future of digital customer growth and online sales. Our Consumer Technology Experience team delivers innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine digital customer growth and transform how the world shares stories and experiences that matter. When you step into a career with arenaflex, you won't just imagine the future – you'll create it.

About arenaflex

arenaflex is a global leader in communications and technology, committed to connecting people, businesses, and communities through innovative products and services. With a rich history dating back nearly 150 years, we've been pioneers of making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. At arenaflex, we're dedicated to creating connections that change the world.

Job Summary

We're seeking an experienced and visionary Lead Digital Customer Growth – Business Online Sales Strategist to drive digital customer growth across arenaflex's business digital ecosystem. As a key member of our Consumer Technology Experience team, you'll develop and execute strategies for digital interactions that require a human assist, aligning traffic and lead routing to maximize total digital sales volume, drive customer experience, and improve operational efficiency.

Key Roles and Responsibilities

* Digital Strategy and eCommerce Coordination: Collaborate with digital and cross-functional partners to develop and execute strategies for digital interactions that require a human assist. Align traffic and lead routing to maximize total digital sales volume, drive customer experience, and improve operational efficiency across the landscape.

• Human Assist Strategy: Understand, analyze, and drive change related to customer engagements on business.arenaflex.com, supporting buy flows, and partner properties to better support self-service, chat, call centers, digital acquisition, and affiliate partners. Ensure seamless integration across desktop, mobile web, and app platforms.
• Demand and Traffic Strategy: Lead and optimize digital demand and traffic routing in close partnership with marketing teams, prioritizing converged customer growth. Collaborate with technology and care teams to enhance site performance and reduce fraudulent activity while focusing on demand generation.
• Customer Journey and Experience Management: Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer arenaflex products and features at the right times. Ideate, develop, and advocate for initiatives on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities.
• Technology and Innovation: Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning. Identify key problems or opportunities across digital and partner with design and technology teams to align on a clear path forward. Focus on key trends and growth drivers such as personalization and scalable AI use cases.
• Data Analytics and Optimization: Utilize advanced analytics to gather insights on customer behavior and performance metrics. Collaborate with analytics teams to interpret data, identify trends, and optimize digital strategies. Implement data-driven decision-making processes to enhance customer journeys, improve site performance, and drive digital sales growth across arenaflex's ecosystem.

Essential Qualifications

* Bachelor's degree (BS/BA) in a related field, such as business, marketing, or computer science.

• 5+ years of related experience in digital customer growth, online sales, or a related field.
• Proven track record of driving digital customer growth and online sales through innovative strategies and tactics.
• Strong understanding of digital marketing, customer journey mapping, and data analytics.
• Excellent communication, collaboration, and leadership skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Preferred Qualifications

* Master's degree (MS/MA) in a related field, such as business, marketing, or computer science.

• Certification in digital marketing, customer experience, or a related field.
• Experience working with cross-functional teams, including marketing, product, and technology.
• Strong understanding of emerging technologies, such as AI, machine learning, and cloud computing.
• Experience with data analytics tools, such as Google Analytics or Adobe Analytics.

Skills and Competencies

* Strong analytical and problem-solving skills, with the ability to interpret complex data and drive insights.

• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong leadership skills, with the ability to motivate and inspire teams to achieve goals.
• Ability to adapt to changing priorities and work in a fast-paced, dynamic environment.
• Strong understanding of digital marketing, customer journey mapping, and data analytics.
• Experience with emerging technologies, such as AI, machine learning, and cloud computing.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program, including onboarding, mentorship, and ongoing training and development opportunities.

• Opportunities for career growth and advancement, with a clear path for professional development.
• Collaborative and dynamic work environment, with a focus on innovation and experimentation.
• Access to cutting-edge technologies and tools, with opportunities to work on high-impact projects.

Work Environment and Company Culture

* arenaflex is a global leader in communications and technology, with a rich history and a commitment to innovation and customer satisfaction.

• Our company culture is built on a foundation of collaboration, innovation, and customer-centricity.
• We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and tuition reimbursement program.
• arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Compensation, Perks, and Benefits

* Competitive salary range: $143,800 - $215,800 USD Annual.

• Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and tuition reimbursement program.
• Paid time off and holidays, including at least 23 days of vacation each year and 9 company-designated holidays.
• Paid parental leave and caregiver leave.
• Disability benefits, life insurance, and accidental death insurance.
• Employee assistance programs, including critical illness/accident hospital indemnity and group legal services.
• Extensive employee wellness programs and employee discounts on eligible arenaflex products and services.

Conclusion

Join arenaflex and become a part of a dynamic and innovative team that's shaping the future of digital customer growth and online sales. As a Lead Digital Customer Growth – Business Online Sales Strategist, you'll have the opportunity to drive digital customer growth, develop innovative strategies, and work with cross-functional teams to achieve goals. Apply today and become a part of a company that's changing the world! Apply for this job