Experienced Customer Service Representative/Inside Sales Representative – HVAC Sales and Service

At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch products and services to our valued clients. As a Customer Service Representative/Inside Sales Representative, you'll play a vital role in driving sales growth, building strong relationships with customers, and ensuring seamless interactions across various channels.

Why Join arenaflex?

* Benefits are effective on day one for all full-time direct hires, ensuring you can start enjoying the perks of working with us from the very beginning.

• Our comprehensive training programs will help you develop new skills and advance your career, providing a clear path for growth and development.
• As part of a global company, you'll be part of a diverse and dynamic team, with opportunities to collaborate with colleagues from around the world.
• arenaflex is a global leader in the HVAC industry, backed by the renowned Daikin Industries, Ltd. This means you'll be working with a company that's committed to innovation, quality, and customer satisfaction.

Key Responsibilities:

* Help the Division deliver on its sales targets, including the new business component, by maintaining active communication with customers about new product launches, services, supplies, and sales promotions.

• Provide exceptional customer service through face-to-face interactions, phone calls, and emails, ensuring that every customer feels valued and supported.
• Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy and attention to detail.
• Recommend alternative products based on cost, availability, or specifications as needed, demonstrating your expertise and knowledge of our products.
• Obtain and monitor scheduled shipment dates to ensure timely delivery, and expedite as necessary, coordinating with manufacturing, sales, distribution, and vendors.
• Generate new and repeat sales by providing timely and accurate product and technical information, educating customers about product terminology, features, and benefits.
• Provide accurate information regarding availability of in-stock items, ensuring that customers receive the best possible service.
• Assist customers with warranties and returns, resolving issues promptly and professionally.
• Collaborate with the Branch Manager to determine the best methods for resolving problems, ensuring customer satisfaction and adherence to company policies.
• Train new customer service/inside sales representatives, sharing your knowledge and expertise to help them succeed.
• Periodically reach out to customers to determine their satisfaction with our organization, products, and services, gathering valuable feedback to improve our offerings.
• Maintain records and prepare reports on sales activities, providing insights and data to inform business decisions.
• Expand your knowledge of HVAC products and stay up-to-date with the latest industry trends, ensuring that you're always equipped to provide expert advice and guidance.

Essential Qualifications:

* 6+ years of progressive sales experience, with a strong track record of meeting or exceeding sales targets.

• 5+ years of experience in the HVAC industry, with a deep understanding of our products and services.
• High School diploma or GED equivalent, with some college preferred. HVAC certification is a plus.

Preferred Qualifications:

* Bachelor's degree in a related field, such as business, marketing, or engineering.

• Proven experience in customer service, sales, or a related field, with a strong focus on building relationships and driving sales growth.
• Familiarity with HVAC products and services, including knowledge of industry trends and developments.

Skills and Competencies:

* Extensive knowledge of HVAC equipment and products, with the ability to explain technical information clearly and concisely.

• Excellent customer service and relationship management skills, with the ability to handle difficult customers and resolve issues promptly.
• Strong phone etiquette and email communication skills, with the ability to effectively communicate with customers and colleagues.
• Ability to work in a fast-paced environment, handling high-volume customer traffic and prioritizing tasks effectively.
• High level of attention to detail and accuracy, with the ability to maintain accurate records and reports.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to establish positive working relationships with internal and external customers and employees, with a strong focus on teamwork and collaboration.

Work Environment and Culture:

* arenaflex is committed to creating a positive and inclusive work environment, where every employee feels valued and supported.

• Our company culture is built on a foundation of innovation, quality, and customer satisfaction, with a strong focus on teamwork and collaboration.
• We offer a range of benefits and perks, including comprehensive training programs, career growth opportunities, and a competitive salary and bonus structure.

Compensation and Benefits:

* Competitive salary and bonus structure, with opportunities for growth and advancement.

• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Ongoing training and development opportunities, with a focus on building new skills and advancing your career.
• Collaborative and dynamic work environment, with a strong focus on teamwork and collaboration.

How to Apply:

If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, and we'll be in touch to discuss further. Apply for this job