Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville

At arenaflex, we're on a mission to revolutionize the way people experience vision care. As a Customer Experience Advisor, you'll play a vital role in delivering unparalleled support to our customers over the phone and email, creating extraordinary vision care experiences that leave a lasting impact. If you're a self-starter with a passion for delivering exceptional customer service, we want to hear from you!

About arenaflex

arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything that a company and industry can be. Our commitment to innovation, empathy, and creativity has led to the development of groundbreaking products, technologies, and programs that help people see the world in a new light. From our pioneering approach to eye care to our Buy a Pair, Give a Pair program, which has distributed over eight million pairs of glasses to those in need, we're dedicated to making a meaningful difference in the lives of our customers and the communities we serve. At arenaflex, you'll join a team of curious, kind, and innovative individuals who are passionate about creating a better world, one pair of glasses at a time.

Your Role

As a Customer Experience Advisor, you'll be the face of arenaflex, representing our brand and values to our customers. Your primary responsibilities will include:

• Delivering exceptional customer service over the phone and email, ensuring that every interaction is a positive and memorable experience
• Becoming an expert in our internal management system, efficiently processing sales orders and maintaining customer relationships
• Utilizing our communication software to interact with your teammates, management, and other departments, staying connected and informed throughout the day
• Identifying opportunities to improve each customer's experience, suggesting innovative solutions and ideas to enhance their journey with arenaflex
• Approaching your work with a reformer's mindset, always looking for ways to improve processes and procedures, and collaborating with your team to drive positive change

Who We're Looking For

We're seeking a self-starter with a passion for delivering exceptional customer service, who is:

• A creative and innovative problem solver, able to think outside the box and develop effective solutions
• A sensitive and skillful communicator, able to adapt your tone and style to suit different audiences and situations
• Eager to learn new technology systems and procedures, with a willingness to take on new challenges and responsibilities
• A master multitasker, able to prioritize tasks and manage your time effectively in a high-volume work environment
• Highly proficient in navigating multiple tabs and windows, with a strong understanding of keyboard shortcuts and productivity tools
• Able to stay energized and motivated in a fast-paced environment with limited supervision, with a strong sense of self-motivation and discipline
• Excited to represent arenaflex and build strong customer relationships, with a passion for delivering exceptional service and exceeding customer expectations

Requirements

To be considered for this role, you'll need to meet the following requirements:

• Be able to attend a virtual two-week onboarding program, which will provide you with the training and support you need to succeed in this role
• Have a quiet workspace with minimal noise, where you can focus on your work and provide exceptional customer service
• Be available to work 20-29 hours per week, with flexibility to work evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router, and be willing to use the equipment and software provided by arenaflex
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Preferred Qualifications

While not required, we encourage applicants with the following qualifications to apply:

• Up to 2 years of customer service experience, with a proven track record of delivering exceptional service and exceeding customer expectations
• Experience working from home, with a strong understanding of the challenges and opportunities of remote work

What We Offer

As a Customer Experience Advisor at arenaflex, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate and opportunities for overtime pay
• Comprehensive training and development program, with ongoing support and coaching to help you succeed in your role
• Flexible scheduling and remote work options, with the ability to work from home and balance your work and personal life
• Opportunities for career growth and advancement, with a clear path for professional development and advancement
• Collaborative and inclusive work environment, with a strong sense of community and belonging
• Access to cutting-edge technology and software, with ongoing training and support to help you stay up-to-date with the latest tools and trends
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you! Apply Now! Apply for this job