National Customer Operations Manager – USA at arenaflex
Unlock Your Potential in a Dynamic Role at arenaflex
Are you a results-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further than arenaflex, a leading global beverage company, as we seek a highly skilled National Customer Operations Manager to join our team.
About arenaflex
arenaflex is a world-renowned beverage company with a rich history spanning over 130 years. Our portfolio boasts an impressive array of iconic and innovative brands, including arenaflex, Simply, fairlife, and Topo Chico, to name a few. With a diverse customer base that ranges from retail and grocery store outlets to theme parks, movie theaters, restaurants, and more, we are committed to delivering exceptional value to our customers and driving growth for our business.
Job Summary
As a National Customer Operations Manager on our Inspire Account Team, you will play a critical role in driving beverage quality, revenue, and profit for our System while ensuring proper cost management. You will be responsible for building out customer operations plans, identifying opportunities to improve quality, service, and productivity, and developing project plans with timelines, forecasts, and resource allocation plans. Your expertise will be sought after by external customers and internal client groups, including sales, finance, and marketing.
Key Responsibilities
* Lead customer selling efforts of operational products & services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts
- Identify key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements
* BS/BA (or equivalent) required
- MS/MA/MBA (or equivalent) preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional Skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex, Simply, fairlife, and Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
- Skills:
+ Data analysis and manipulation + Project management + Financial planning and budgeting + Operational planning and execution + Customer stewardship and relationship-building + Presentation development and delivery + Influencing and strategic thinking
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Expected Salary
The salary for this role is competitive and commensurate with experience.
Apply Now!
If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Job! Apply for this job