Experienced Patient Care Customer Service Representative – After Hours Call Center

Join arenaflex, a national leader in providing high-quality medical products and services, as we seek a dedicated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY.

Overview

At arenaflex, we are committed to empowering patients to manage their health and treatment at home. Our team of healthcare professionals provides exceptional customer care, ensuring that patients receive the support and resources they need to lead a more comfortable and productive life. As a Patient Care Customer Service Representative, you will play a vital role in delivering outstanding customer service to our patients, while working in a dynamic and supportive environment.

Job Information

Summary

We are seeking a highly motivated and customer-focused Patient Care Customer Service Representative to join our After Hours Call Center team. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our team, you will provide exceptional customer service, ensuring that patients receive the highest level of care and support.

Key Responsibilities

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications

* Employment is contingent on: + Background investigation (company-wide) + Drug screen (when applicable for the position) + Valid driver's license in state of residence with a clean driving record (when applicable for the position)

• Education and/or Experience:

+ High school diploma or GED equivalent + Experience in the medical field and administrative record management + Strong customer service background

• Skills, Knowledge and Abilities:

+ Effectively communicate in English; both oral and written + Helpful, knowledgeable, and polite while maintaining a positive attitude + Interpret a variety of communications (verbal, non-verbal, written, listening, and visual) + Maintain confidentiality and practice discretion and caution when handling sensitive information + Medical terminology + Multi-task along with attention to detail + Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division + Self-motivation, organized, time-management, and deductive problem-solving skills + Work independently and as part of a team

Physical Demands

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone, and computer/tablet
• Understanding use of all applicable home medical equipment and supplies

arenaflex Information

Benefits

* 401(k)

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and supportive work environment that fosters growth and development. As a Patient Care Customer Service Representative, you will have the opportunity to:

• Work from home in a remote setting, with the flexibility to manage your schedule and work independently
• Develop your skills and knowledge in the medical field, with ongoing training and support
• Make a meaningful difference in the lives of our patients, providing exceptional customer service and support
• Be part of a dynamic and supportive team, with opportunities for career growth and advancement

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for minorities, females, protected veterans, and individuals with disabilities.

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