Experienced Network Engineer – Customer Support at arenaflex
Join arenaflex, a global leader in customer experience management, as we connect customers with the world's most successful companies. At arenaflex, we're on a mission to deliver extraordinary customer experiences through the perfect blend of human touch and high technology. With over 40 years of experience and 380,000+ employees worldwide, we serve customers from 170+ countries in 265+ dialects. Our Digital Integrated Business Services combine the best of both worlds to create unique connections through empathy, adaptive communication skills, and a passion for making it happen.
About arenaflex
arenaflex is a global leader in customer experience management, with a rich history of innovation and excellence. We're proud to be a company that empowers our employees to be the best version of themselves and grow as much as they want within our organization. Our culture is diverse and inclusive, with a strong focus on mentorship and leadership from some of the BPO industry's greatest minds.
The Role
We're seeking an experienced Network Engineer to join our U.S. and Canada Engineering teams at arenaflex USA. As a key member of our team, you'll play a critical role in supporting the network infrastructure (Call Centers and Data Centers) spanning several countries. Your expertise will be essential in designing, configuring, and deploying network infrastructure, performing hardware refreshes, and implementing remote access VPN solutions.
Responsibilities
As a Network Engineer at arenaflex, your key responsibilities will include:
- Design, configure, and deploy network infrastructure (LAN/WAN) - Campus and Data Center
- Perform hardware refreshes (primarily Cisco routers, switches, firewalls)
- Implement Remote access VPN solutions, Site-to-Site VPN's, GRE tunnels, DMVPN
- Configure firewall access requests
- Complete routing changes
- Rack/cable/label in the Data Center as needed
- Create and maintain diagrams and documentation
- Work ticket requests
- Provide On-Shift outage escalation support from our NOC
- Participate in On-Call Support coverage
Qualifications
To be successful in this role, you'll need:
- CCNP and above, or equivalent experience
- Well-developed verbal and written communication skills
- Thorough understanding of LAN and WAN technologies
- Advanced Troubleshooting & Configuration Experience with routing (BGP, OSPF, EIGRP), switching (vPC, Etherchannel, Stackwise, VSS), firewalls
- Should be well versed in route redistribution
- Experience with Cisco Nexus and Catalyst switches
- Familiar with VRF configurations
- SD-WAN and ACI experience would be a plus
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package, including:
- Competitive salary and bonus structure
- Comprehensive health insurance
- Retirement savings plan
- Paid time off and holidays
- Professional development opportunities
- Access to our state-of-the-art learning platform, MyTP
- A dynamic and inclusive work environment with opportunities for growth and advancement
Why Join arenaflex?
At arenaflex, we're passionate about creating a workplace that's inclusive, diverse, and empowering. We believe in the power of human connection and the importance of empathy in customer experience management. Our employees are our greatest asset, and we're committed to providing them with the tools, resources, and support they need to succeed.
How to Apply
If you're a motivated and experienced Network Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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