Experienced Full Stack Learning Specialist – Japanese Language Training and Development

At arenaflex, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people who can help us deliver exceptional customer experiences. arenaflex's Business Customer Services learning experience team is seeking an experienced Learning Specialist to join our team. As a Learning Specialist, you will play a critical role in boosting the competencies of our customer service associates by developing and conducting effective training programs.

About arenaflex

arenaflex is a global leader in e-commerce and technology, with a commitment to innovation, customer obsession, and operational excellence. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented individuals who share our vision. As a Learning Specialist, you will be part of a dynamic team that is dedicated to helping our customer service associates develop the skills they need to succeed in a fast-paced and ever-changing environment.

Job Scope

As a Learning Specialist, you will be responsible for developing and delivering training programs that meet the needs of our customer service associates. Your primary focus will be on delivering Amazon orientation and new hire training to all job levels, virtually or in person, as the business requires. You will also be responsible for designing and delivering continuous learning sessions for existing employees to meet improvement goals.

Key Responsibilities

* Coordinate training sessions based on site needs

• Conduct daily sessions with trainees
• Track and provide weekly debriefs and reporting to the ABCS Leadership Team
• Document feedback and audit results to help the Leadership Team identify strengths and areas of opportunity
• Contribute to additional training projects as required
• Understand workflow and daily production goals
• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
• Maintain a positive attitude and presence on the floor
• Facilitate and present to groups of up to 30 people in a class
• Act as an effective people manager during mentored production periods during training

Requirements

* 2+ years of experience in training delivery roles or similar experience

• Expertise in Japanese Language (JLPT N1 Certified) and English Language
• Good communication skills for the purpose of knowledge transfer and skill development
• Good coordination and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)
• Experience in Customer Service or customer service-related work experience
• Training experience specific to a contact center environment
• Bachelor's degree or significant college coursework, in communication, education, or related field
• Experience working with Learning Management Systems (LMS)

Preferred Qualifications

* Experience in a similar role at arenaflex or a similar company

• Proven track record of delivering high-quality training programs that meet business objectives
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent communication and interpersonal skills

Work Environment and Culture

As a Learning Specialist at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our team is committed to innovation, customer obsession, and operational excellence, and we're looking for talented individuals who share our vision. We offer a collaborative and inclusive work environment that empowers our employees to deliver their best work.

Compensation and Benefits

arenaflex offers a competitive compensation package that reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $51,100/year in our lowest geographic market up to $91,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and in addition to a full range of medical, financial, and/or other benefits, we offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.

How to Apply

If you're a motivated and experienced Learning Specialist who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating a diverse and inclusive workplace that empowers our employees to deliver their best work.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.

Los Angeles County Applicants

Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Conclusion

If you're a motivated and experienced Learning Specialist who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. arenaflex is a global leader in e-commerce and technology, and we're committed to creating a diverse and inclusive workplace that empowers our employees to deliver their best work. We offer a competitive compensation package, a collaborative and inclusive work environment, and opportunities for career growth and development. Apply now to join our team and help us deliver exceptional customer experiences. Apply for this job