Experienced Ramp Agent (Customer Service Representative) - Minneapolis-St. Paul International Airport

At arenaflex, we're committed to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. As a Ramp Agent, you'll play a vital role in our mission to keep climbing, providing top-notch service to our customers while working collaboratively with our team to achieve our goals. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of air transportation services, dedicated to delivering exceptional customer experiences and ensuring the safe transportation of cargo and baggage. Our team is passionate about living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork, and we're committed to creating a culture that fosters growth, development, and inclusivity. As a Ramp Agent, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers and our employees.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of cargo, baggage, and mail, as well as providing exceptional customer service to our passengers. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Collaborating with other team members to achieve our goals and provide exceptional customer service.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced environment with varying shifts, including early morning and overnight shifts. You'll be required to work between 20 and 40 hours per week, based on our operational needs and your seniority. Our scheduling is designed to accommodate your needs and provide a healthy work-life balance.

Benefits and Perks

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Competitive salary and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, including car and hotel rentals, auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need to possess the following qualifications:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and contributing to a dynamic team, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that fosters growth, development, and inclusivity, and we're proud to be an employer of choice for people from all backgrounds.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply for this job