Full Time Customer Service & E-Commerce Supervisor at arenaflex

Join the arenaflex Team and Help Us Nourish People and the Planet

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to apply for the Full Time Customer Service & E-Commerce Supervisor role at arenaflex. As a key member of our team, you will play a critical role in supporting the Customer Service & E-Commerce programs, driving safety, quality, and productivity, and promoting a positive work environment.

About arenaflex

arenaflex is a leading company dedicated to nourishing people and the planet. We believe in creating a better future for our customers, employees, and the environment. Our commitment to excellence, sustainability, and community involvement has earned us a reputation as a trusted and innovative partner in the industry. As a Full Time Customer Service & E-Commerce Supervisor at arenaflex, you will be part of a dynamic team that shares your passion for delivering exceptional customer experiences and driving business growth.

Job Responsibilities

As a Full Time Customer Service & E-Commerce Supervisor at arenaflex, your primary responsibilities will include:

• Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks, and balancing the needs of all customers
• Seeking awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing team and minimizes turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

Job Skills

To succeed in this role, you will need:

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications

To be considered for this role, you must have:

• 12+ months retail experience

Physical Requirements/Working Conditions

As a Full Time Customer Service & E-Commerce Supervisor at arenaflex, you will be required to:

• Lift 50 lbs
• Stand/walk 6-8 hours in an 8-hour workday
• Use hands for single grasping, fine manipulation, pushing, and pulling
• Perform bending, twisting, squatting, and reaching motions
• Be exposed to FDA-approved cleaning chemicals
• Work in a wet and cold environment
• Work a flexible schedule, including nights, weekends, and holidays as needed
• Use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly wage range: $16.50 - $30.20
• Whole Benefits, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

How to Apply

If you are passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for the Full Time Customer Service & E-Commerce Supervisor role at arenaflex. Please submit your application via our website, and we will review your qualifications and experience. Apply Now! Apply for this job