Experienced Customer Service Representative - Hybrid Work Environment at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our valued customers, ensuring their needs are met, and their satisfaction is guaranteed. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a dynamic team environment, we want to hear from you! About arenaflex arenaflex is a leading provider of innovative solutions in the industry, dedicated to empowering our customers with cutting-edge technology and exceptional support. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative, you'll be part of a collaborative and supportive team that's committed to excellence. Responsibilities As a Customer Service Representative at arenaflex, you'll be responsible for:

Key Responsibilities

• Teamwork
  • Regularly collaborate with team members to support assigned customers
  • Coordinate with various departments to ensure high-level operational issues are resolved completely and in a timely manner on behalf of the customer
  • Provide backup support across all functions within the customer team to ensure continuity
  • Regularly share best practices and learning opportunities with peers across all Customer Experience teams
• Initial Delivery Requests and Order Entry
  • Receive customer calls/emails, engaging with a warm, pleasant, and helpful attitude
  • Identify customer needs
  • Enter orders into the ERP system timely and accurately
  • Ensure all other needs are identified and met by engaging with the customer
  • Identify customer problems and resolve them timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
  • Immediately contact the appropriate group(s) when a customer requires additional service and the call comes to the CSC; ensure a successful transfer of the call (if need be) is made to the appropriate person; CSCs will not utilize voicemail or unsolicited emails to hand off issues
  • In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon by the CSC (e.g. inventory managed orders, third-party portal, customer website, carrier managed) to ensure timely and accurate delivery of service on behalf of the customer
• Order Entry
  • Ensure all loads requested are entered are successfully and order number is provided to the customer
  • Work with logistics to confirm carrier availability and communicate confirmation back to the customer
  • In the event that the logistics team is unable to secure a carrier, escalate to other departments as needed for support and communicate status of efforts throughout to ensure all parties are aware of efforts and plans
  • Keep customer informed of their order status at all times, no exceptions
• Customer Service
  • Greet customers warmly and ascertain problem or reason for calling
  • Resolve customer complaints by troubleshooting and/or engaging necessary internal departments or CRM
  • Ensure that customer communication is thorough and that realistic expectations are communicated
  • Ensure that all customer requests are completed, even after handoff or escalation to other departments
  • Verify that customer is satisfied with resolution or action plans

Position Requirements To be successful in this role, you'll need:

Formal Education & Certification

* High School Diploma required

Knowledge & Experience

* Customer Service * Team environment * Moderate to advanced knowledge of Microsoft Outlook * Basic Excel and Outlook proficiency required

Qualifications & Characteristics

* Enthusiastic * Effective problem-solving * Efficient decision-making Work Environment As a Customer Service Representative at arenaflex, you'll enjoy a hybrid work schedule that allows you to balance work and personal life. After completing your training (approximately 6 months), you'll have the opportunity to work from home 2 days a week and in the office 3 days a week. You'll also have access to a range of benefits, including: * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Flexible work arrangements to support work-life balance Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. How to Apply If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job