Experienced Customer Service Consultant – Aetna Answer Team at arenaflex

Join arenaflex, a leading healthcare company, as a vital member of the Aetna Answer Team, where you will play a pivotal role in delivering exceptional customer service to our clients. As a Customer Service Consultant, you will be the primary point of contact for clients seeking assistance with various service requests and issues. Your primary responsibility will be to respond to a wide range of client inquiries, including enrollment and billing, commissions, technical support, group administration, and other routine customer service requests.

About arenaflex

arenaflex is a forward-thinking healthcare company dedicated to transforming the culture of healthcare delivery. We are passionate about making healthcare more personal, convenient, and affordable for all clients. Our commitment to human-centric healthcare is reflected in our mission to empower individuals to take control of their health and well-being. As a member of the arenaflex team, you will be part of a dynamic and collaborative environment that values innovation, teamwork, and customer satisfaction.

Responsibilities

As a Customer Service Consultant, your key responsibilities will include:

• Responding to client service requests and issues in a fast-paced call center environment
• Delivering first-call resolution for 90-95% of inquiries, requiring accurate identification, research, and resolution of issues based on initial client communication
• Providing support for enrollment and billing inquiries, commissions, technical support, and group administration
• Demonstrating exceptional customer service skills in all interactions with clients, including phone calls, letters, and emails
• Utilizing problem-solving skills to address and resolve client concerns effectively and efficiently
• Developing technical acumen to resolve more complex issues that may arise

Requirements

To be successful in this role, you will need to possess the following qualifications:

• High School Diploma or GED equivalent required
• Prior call center experience is required
• Experience in process improvement and root-cause analysis methodologies is preferred
• Capability to develop technical acumen is necessary
• Strong client-facing orientation is essential
• Demonstrated exceptional customer service skills are required
• Demonstrated problem-solving skills are necessary

Nice-to-Haves

While not essential, the following qualifications would be beneficial in this role:

• Experience working in a healthcare or insurance industry
• Knowledge of healthcare regulations and compliance
• Familiarity with CRM software and other customer service tools
• Certification in customer service or a related field

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Medical insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Discount programs with participating partners
• Paid Time Off (PTO)
• Paid holidays throughout the calendar year

Career Growth Opportunities

arenaflex is committed to helping you grow and develop your career. As a Customer Service Consultant, you will have opportunities to:

• Develop technical acumen and expertise in healthcare and insurance
• Take on leadership roles and mentor junior team members
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to drive process improvements and innovation
• Pursue career advancement opportunities within arenaflex

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. As a Customer Service Consultant, you will be part of a fast-paced and collaborative environment that is dedicated to delivering exceptional customer service.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Join the arenaflex Team

arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from diverse candidates who share our values and are passionate about delivering exceptional customer service. Join our team and be part of a dynamic and collaborative environment that is dedicated to transforming the culture of healthcare delivery. Apply for this job