Experienced Technical Support - Customer Service Representative (Remote) – arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support - Customer Service Representative (Remote) and embark on a rewarding career journey that will challenge and inspire you.

About arenaflex

arenaflex is a global technology and services leader that powers the brands of the future. We're a human-centered, tech-powered, intelligence-fueled organization that helps well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're committed to transforming the way companies connect, interact, and grow across the world and into the future.

Join a Culture of Excellence

At arenaflex, we believe in empowering our people to succeed. We're a diverse team of game-changers who are passionate about providing outstanding customer service experiences. Our inclusive culture is built on the principles of respect, empathy, and open communication. We champion our people, invest in their growth, and celebrate their achievements.

Career Growth and Personal Development

As a Technical Support - Customer Service Representative (Remote) at arenaflex, you'll have the opportunity to develop your skills and knowledge in a supportive and dynamic environment. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. Our commitment to career growth and personal development is evident in our track record of promoting from within – about 80% of our managers and leaders have been promoted from within!

Key Responsibilities

As a Technical Support - Customer Service Representative (Remote), you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver and offering additional products and/or services
• Delivering expert customer experiences with a smile

Essential Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in it for you?

As a Technical Support - Customer Service Representative (Remote) at arenaflex, you'll enjoy:

• Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job